Customer Service Executive - Up to $3.2K - Tampines - YZ11

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Une entreprise dynamique spécialisée en ressources humaines recrute un Customer Service Executive pour fournir un excellent service client. Ce rôle inclut la gestion des commandes, la résolution des problèmes et la communication régulière avec les clients. Le candidat idéal a un diplôme, 2-3 ans d'expérience, et maîtrise Excel. Rejoignez cette équipe pour contribuer à la satisfaction client!

Qualifications

• Diploma minimum requis.
• 2-3 ans d'expérience en traitement de commandes et gestion de la relation client.
• Compétences en Excel (V-lookup, tableaux croisés dynamiques).

Responsibilities

• Offrir un support client de qualité par e-mail et téléphone.
• Gérer les demandes clients et escalader les problèmes si nécessaire.
• Effectuer la gestion des commandes et l'allocation des stocks.

Skills

Excel

Customer Relationship Management

Problem Solving

Education

Diploma in any field

Tools

SAP

Job description

Position: Customer Service Executive
Location: Tampines
Working Hours: 830am - 530pm ( Mon - Fri)
Salary : $2,800 to $3,200

RESPONSIBILITIES

• Provide quality customer service support to customers over e-mail and phone.
• Handle customer enquiries efficiently and escalate issues promptly when required.
• Perform sales order management for customers.
• Perform allocation of stocks and arrange delivery for customers’ orders.
• Conduct regular meetings with customers for close communication.
• Perform problem solving to value-added customers.
• Extract and tabulate data for monthly reporting.
• Collaborate with internal teams to ensure timely resolution of customer issues.
• Promote or recommend new products to existing customers.
• Any other ad hoc tasks and projects assigned.

REQUIREMENTS

• Minimum Diploma in any field.
• At least 2-3 years of relevant experiences on order processing and delivery arrangement, customer relationship management.
• Experience in handling customers’ inquiries and claims by emails and phone calls.
• Possess Excel skills and knowledge such as, V-lookup, Pivot tables, and simple formulae.
• Experience in SAP will have an added advantage.

Interested applicants, WA your resume to [phone] or email your resume to [e-mail].

TAN YEN ZHEN (CHEN YANZHEN) REG NO: R25138932

THE SUPREMEHR ADVISORY PTE LTD EA NO: 14C7279