Customer Service Executive (Tampines / SAP / Up to $3.2k)

The Supreme HR Advisory Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading advisory firm is looking for a Customer Service Executive to provide quality support over email and phone. The role involves order management, customer inquiries handling, and collaborating with internal teams. Candidates should have a Diploma, strong Excel skills, and prior experience in a similar role.

Qualifications

• Minimum Diploma in any field.
• 2-3 years in order processing and customer service.
• Excel skills (V-lookup, Pivot tables).

Responsibilities

• Provide customer service support via email and phone.
• Manage sales orders and deliveries.
• Collaborate with internal teams on customer issues.

Skills

Customer relationship management

Problem solving

Communication

Excel

Education

Diploma in any field

Tools

SAP

Job description

Position: Customer Service Executive
Location: Tampines
Working Hours: 830am - 530pm ( Mon - Fri)
Salary : $2,800 to $3,200

RESPONSIBILITIES

• Provide quality customer service support to customers over e-mail and phone.

• Handle customer enquiries efficiently and escalate issues promptly when required.

• Perform sales order management for customers.

• Perform allocation of stocks and arrange delivery for customers’ orders.

• Conduct regular meetings with customers for close communication.

• Perform problem solving to value-added customers.

• Extract and tabulate data for monthly reporting.

• Collaborate with internal teams to ensure timely resolution of customer issues.

• Promote or recommend new products to existing customers.

• Any other ad hoc tasks and projects assigned.

REQUIREMENTS

• Minimum Diploma in any field.

• At least 2-3 years of relevant experiences on order processing and delivery arrangement, customer relationship management.

• Experience in handling customers’ inquiries and claims by emails and phone calls.

• Possess Excel skills and knowledge such as, V-lookup, Pivot tables, and simple formulae.

• Experience in SAP will have an added advantage.

Interested Personal kindly email to : [e-mail]

Lydia Chieng Zhi Yee Reg No: R1988890

The Supreme HR Advisory Pte Ltd EA No: 14C7279