Customer Service Executive [Tampines | Mon–Fri | Office Hours] – EH03

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Customer Service Executive located in Tampines. The role involves providing quality support to customers, handling inquiries, and performing order management. Candidates should have at least a diploma and relevant experience in customer service and Excel skills.

Qualifications

• At least 2-3 years of relevant experience in customer relationship management.
• Experience in handling customer inquiries and claims.
• Possess Excel skills including V-lookup and Pivot tables.

Responsibilities

• Provide quality customer service support over e-mail and phone.
• Handle customer enquiries efficiently and escalate issues.
• Collaborate with internal teams to resolve customer issues.

Skills

Customer service skills

Communication

Problem-solving

Excel

Education

Minimum Diploma in any field

Tools

SAP

Job description

Customer Service Executive
Location: Tampines
Working Hours: 830am - 530pm ( Mon - Fri)
Salary : $2,800 to $3,200

RESPONSIBILITIES

• Provide quality customer service support to customers over e-mail and phone.
• Handle customer enquiries efficiently and escalate issues promptly when required.
• Perform sales order management for customers.
• Perform allocation of stocks and arrange delivery for customers’ orders.
• Conduct regular meetings with customers for close communication.
• Perform problem solving to value-added customers.
• Extract and tabulate data for monthly reporting.
• Collaborate with internal teams to ensure timely resolution of customer issues.
• Promote or recommend new products to existing customers.
• Any other ad hoc tasks and projects assigned.

REQUIREMENTS

• Minimum Diploma in any field.
• At least 2-3 years of relevant experiences on order processing and delivery arrangement, customer relationship management.
• Experience in handling customers’ inquiries and claims by emails and phone calls.
• Possess Excel skills and knowledge such as, V-lookup, Pivot tables, and simple formulae.
• Experience in SAP will have an added advantage.

Interested personnel kindly send your CV to WhatsApp: https://wa.me/65 88567364(Ethan)

Han Meng Zhuo | Reg No: R25138931

The Supreme HR Advisory Pte Ltd | EA No: 14C7279