Customer Service Executive | Tampines | 5 Days | Up to $3.2K | LCYL

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading HR consultancy in Singapore is seeking a Customer Service Executive. Responsibilities include providing quality support, handling inquiries, and managing sales orders. Ideal candidates should have a Diploma, 2-3 years of relevant experience, and Excel skills. Experience with SAP is an added advantage.

Qualifications

• At least 2-3 years of relevant experience in order processing and delivery arrangement.
• Experience in handling customer inquiries and claims by emails and phone calls.
• Possess skills in Excel, including V-lookup and Pivot tables.

Responsibilities

• Provide quality customer service support over e-mail and phone.
• Handle customer inquiries efficiently and escalate issues promptly.
• Perform sales order management and stock allocation.

Skills

Customer relationship management

Excel (V-lookup, Pivot tables)

Problem solving

Education

Minimum Diploma in any field

Tools

SAP

Job description

Position: Customer Service Executive
Location: Tampines
Working Hours: 830am - 530pm ( Mon - Fri)
Salary : $2,800 to $3,200

RESPONSIBILITIES

• Provide quality customer service support to customers over e-mail and phone.
• Handle customer enquiries efficiently and escalate issues promptly when required.
• Perform sales order management for customers.
• Perform allocation of stocks and arrange delivery for customers’ orders.
• Conduct regular meetings with customers for close communication.
• Perform problem solving to value-added customers.
• Extract and tabulate data for monthly reporting.
• Collaborate with internal teams to ensure timely resolution of customer issues.
• Promote or recommend new products to existing customers.
• Any other ad hoc tasks and projects assigned.

REQUIREMENTS

• Minimum Diploma in any field.
• At least 2-3 years of relevant experiences on order processing and delivery arrangement, customer relationship management.
• Experience in handling customers’ inquiries and claims by emails and phone calls.
• Possess Excel skills and knowledge such as, V-lookup, Pivot tables, and simple formulae.
• Experience in SAP will have an added advantage.

CHEONG YEAT LONG | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279