Customer Service Executive (Supply Chain)

Ascension Advisory Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A human resource solutions provider in Singapore is seeking a Customer Service Executive to support sales execution and enhance client satisfaction. The ideal candidate should have a bachelor's degree, at least 2 years of relevant experience, and proficiency in SAP modules. This role offers a permanent position with a competitive salary package including bonuses and insurance benefits.

Benefits

Outpatient Medical Insurance

Dental Insurance

Variable Bonus

Qualifications

• Minimum of 2 years of relevant experience required.
• Bachelor’s degree in logistics/supply chain management preferred.

Responsibilities

• Work closely with cross-functional team on executing the sales.
• Communicate proactively with customers on execution details.
• Investigate and resolve regular/ad-hoc requests or complaints.

Skills

Proficient in SAP modules

Customer service skills

Communication skills

Problem resolution

Education

Minimum bachelor’s degree

Tools

SAP

Job description

Empowering Businesses Through Integrated HR Solutions

Founded in Singapore in 2025, Ascension Advisory Pte Ltd is a trusted human resource solutions provider committed to helping organizations enhance their HR and business operations. We offer a comprehensive suite of reliable and scalable HR services tailored to meet the unique needs of our clients.

From inception to implementation, we partner closely with our clients, focusing on understanding their goals, developing effective strategies, and delivering high-quality solutions. Backed by the extensive knowledge and experience of our consultants, our mission is to drive long-term, sustainable results.

Let us be your partner in building a stronger, more agile workforce.

EA No: 25C2861

The Role

• Work closely with cross-functional team on executing the sales.
• Communicate proactively with customers on execution details such as shipment period, payment etc.
• Prioritize daily tasks and follow up on problem resolution that ensures customer satisfaction.
• Interacts with internal/external parties to resolve issues accordingly and respond to the request clearly and concisely within an appropriate time frame.
• Investigate and resolve regular/ad-hoc requests or complaints.
• Process SAP sales order management transactions (create, change, cancel) and corresponding reporting tools.
• Participate in process improvement programs directed by the Team Leader or Supply Chain team.
• Understand and incorporate GMP+ B3 and Roundtable on Sustainable Palm Oil’s standards into daily tasks.

Ideal Profile

• Minimum bachelor’s degree in any field, preferably in logistics/supply chain management.
• Have a minimum of 2 years of relevant experience.
• Must be proficient in SAP modules.

What’s on Offer?

• Position: Customer Service Executive (Supply Chain / Logistics)
• Well Established Indonesian Palm Oil & Oleochemical MNC
• 5 Days Work Week (9:00am – 6:00pm)
• Salary (commensurate with experience): Up to $4,500 + AWS + Variable Bonus
• Working Location: Pasir Panjang, Singapore
• Outpatient Medical & Dental Insurance Provided
• Duration: Permanent
• Industry: Oleochemicals & Palm Oil