Customer Service Executive (Spare Part/Customer service/ East)

QUESS SINGAPORE; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Une entreprise régionale leader dans la distribution de pièces détachées pour climatiseurs recherche un Customer Service Executive. Le rôle comprend la gestion des commandes, la satisfaction des clients et la coordination avec les équipes internes. Les candidats doivent avoir un diplôme et une expérience pertinente de 2 à 3 ans dans le domaine.

Qualifications

• Diplôme requis dans n'importe quelle discipline.
• Expérience minimale de 2-3 ans en service client et traitement des commandes.
• Compétences solides en communication et relations interpersonnelles.

Responsibilities

• Fournir un service client rapide et de qualité par email et téléphone.
• Gérer les demandes des clients et traiter les commandes.
• Résoudre les problèmes et proposer des solutions proactives.

Skills

Communication

Interpersonal Skills

Customer-Centric Mindset

Proficient in Microsoft Excel

Education

Diploma in any discipline

Job description

Customer Service Executive

Location: East, Singapore
Working Hours: Monday to Friday, 8.30am - 5.30pm
Salary: Up to $3,300 +Bonus + Fixed Transport Allowance + OT

Our client is a leading regional company specializing in the distribution of air-conditioning spare parts and customer support services across Asia. They are looking to hire a Customer Service Executive to join their dynamic team.

Key Responsibilities

• Provide prompt and quality customer service via email and phone.

• Manage customer enquiries efficiently and escalate unresolved issues when necessary.

• Handle end-to-end sales order processing and ensure accurate order fulfilment.

• Allocate stocks and arrange deliveries for customer orders.

• Conduct regular customer follow-ups and meetings to maintain strong relationships.

• Resolve issues and provide proactive solutions for value-added customers.

• Generate and consolidate monthly reports for internal and client review.

• Work closely with internal teams to ensure timely issue resolution.

• Recommend and promote new product offerings to existing customers.

• Support ad-hoc tasks and special projects as assigned.

Requirements

• Diploma in any discipline.

• Minimum 2–3 years of relevant experience in order processing, customer service, and delivery coordination.

• Strong communication and interpersonal skills with a customer-centric mindset.

• Proficient in handling enquiries and claims through email and phone.

• Competent in Microsoft Excel (VLOOKUP, PivotTables, formulas), SAP

Next Step:

•Interested applicants may email your resume to [e-mail] with your latest updated resume

•Only shortlisted candidates will be contacted

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