Customer Service Executive (short term) - up $3300

PERSOLKELLY SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Part time

Job summary

A leading recruitment agency in Singapore is looking for candidates for a contract role involving survey respondent assistance. Responsibilities include responding to inquiries, conducting interviews, and ensuring data accuracy. Applicants should have relevant experience and at least an ‘A’ levels qualification. This role is suitable for those with strong customer service skills and the ability to handle complaints effectively.

Qualifications

• Experience in call center or customer service role.
• Proficiency in English and effective objection handling.
• Ability to work in a team and as an individual contributor.

Responsibilities

• Respond to survey enquiries via inbound calls and emails.
• Conduct survey interviews and assist respondents.
• Compile and input survey data accurately.

Skills

Customer service

Microsoft Excel

Effective communication

Complaint handling

Education

‘A’ levels qualification or equivalent

Job description

Overview

3 months contract

Monday – Friday, 8.30am – 6.00pm

Immediate – December 2025 (Renewable based on business needs and individual performance)

Location: Clarke Quay

Responsibilities

• Respond to survey enquiries via inbound calls and emails
• Assist the respondents to complete the survey
• Conduct survey interviews via outbound calls
• Reach out to the respondents to assist them to complete the survey
• Compile, record, input survey returns and data accurately into the system
• Conduct verification to ensure completeness and accuracy of data collected
• Identify and resolve inconsistencies in responses by means of appropriate questioning and explanation
• Explain survey objectives to respondent
• Interpret survey questions to help respondents’ comprehension
• Respond to queries from respondents in a professional manner
• Ensure that the given KPI are being met based on the project timeline
• Provide status report to the supervisor

Requirements

• Only Singaporeans.
• At least ‘A’ levels qualification or equivalent.
• Equipped with work experience in call centre or customer service role.
• Able to handle objections and complaints and proficiently de-escalate these cases.
• Proficient in Microsoft Excel and internet usage.
• Effective team player but also an efficient individual contributor.
• Selected applicants are required to complete a training course and passed the assessment test before being deployed to operations.

How to apply

Interested candidates, please submit your curriculum vitae (CV) directly through the official PERSOL job application platform.

Privacy and data policy

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg. R1770602 (Teng Min Yee)