Customer Service Executive (Seafreight)

American President Lines; Singapore; On-site; SGD 35,000 - 55,000; Full time

Job summary

A leading logistics company is seeking a Freight Forwarding Specialist to support their IFF department. This role includes ensuring compliance with customer procedures, preparing shipping documentation, and coordinating with various stakeholders to ensure smooth shipment delivery. The successful candidate will have a diploma or degree, and at least three years of experience in freight forwarding.

Qualifications

• Minimum 3 years experience in freight forwarding (airfreight/seafreight).

Responsibilities

• Ensure compliance with customers’ Standard Operating Procedures.
• Liaise with overseas agents on requirements and rates.
• Prepare shipping, LCL, FCL documentation.

Skills

Communication

Interpersonal skills

Education

Diploma/Degree

Job description

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556040

CEVA Logistics provides global supply chain solutions to connect people, products, and providers worldwide. Present in 170+ countries with more than 110,000 employees across 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe our employees are key to our success. We aim to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and transportation (air, ocean, ground, and finished vehicle). CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics and be part of a team that values imagination, continuous learning, and excellence. Join us in shaping the future of global logistics. As we grow rapidly, will you “Dare to Grow” with us?

WHAT ARE YOU GOING TO DO

The incumbent will be part of the IFF department team, providing seamless, customer-focused solutions to support business objectives:

• Ensure compliance with customers’ Standard Operating Procedures
• Liaise with overseas agents on requirements and rates
• Prepare shipping, LCL, FCL documentation
• Coordinate with import/export operations for accurate documentation and invoicing
• Coordinate with carriers, customers, and suppliers to ensure smooth shipment delivery
• Provide sea freight quotations for ad hoc COD customers
• Arrange packing and labeling of Dangerous Goods
• Responsible for DG declaration periodically
• Supervise CSE & CSO, acting as their first escalation point
• Ensure compliance with customer SOPs
• Perform other duties as assigned by Line Manager

WHAT ARE WE LOOKING FOR

• Diploma/Degree preferred
• Minimum 3 years experience in freight forwarding (airfreight/seafreight)
• Excellent communication and interpersonal skills

CEVA Logistics is an equal opportunity employer. All qualified applicants will receive consideration regardless of race, color, religion, gender, gender identity/expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other characteristics.