Customer Service Executive (Sea & Air Feight)

The Supreme HR Advisory Pte Ltd; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

A leading company in logistics is seeking an Air & Sea Freight Operation professional for a dynamic role in Singapore. You will coordinate air and sea freight shipments, liaise with multiple stakeholders, and ensure compliance with regulations. Ideal candidates will be experienced in freight forwarding, familiar with local processes, and possess strong organizational skills.

Qualifications

• Relevant experience in air/sea freight forwarding, preferred in operations/customer service.
• Knowledge of Dangerous Goods handling is an advantage.
• Ability to interpret documents such as HAWBs, invoices, and permits.

Responsibilities

• Coordinate inbound and outbound air/sea freight shipments from booking to final delivery.
• Prepare and verify shipping documentation such as air waybills and invoices.
• Ensure compliance with Singapore Customs and CAAS.

Skills

Experience in air/sea freight forwarding

Familiarity with Singapore air cargo ecosystem

Proficiency in freight systems

Knowledge of IATA standards

Ability to prepare shipping documents

Tools

Cargowise

e-Freight

Tradenet

CCN Hub

Job description

• Air & Sea Freight Operation

• 5 days work week

• East

Requirements

• With relevant experience in air/sea freight forwarding, preferably in an operations or customer service role.

• Familiarity with the Singapore air cargo ecosystem, including procedures at Changi Airfreight Centre.

• Proficiency in freight systems (e.g., Cargowise, e-Freight, Tradenet, CCN Hub).

• Knowledge of IATA standards, Incoterms, and Dangerous Goods handling (DG certification is an advantage).

• Ability to prepare and interpret documents such as HAWBs, MAWBs, invoices, and permits.

Responsibilities

Freight Coordination & Execution

• Coordinate inbound and outbound air/sea freight shipments from booking to final delivery.

• Liaise with airlines, ground handlers, transporters, and customs brokers to ensure timely cargo movement.

• Monitor flight schedules and resolve issues related to delays, offloads, or damages.

Documentation & Compliance

• Prepare and verify shipping documentation such as air waybills (AWBs), invoices, packing lists, and permits.

• Ensure compliance with Singapore Customs, CAAS (Civil Aviation Authority of Singapore), and other regulatory requirements.

• Maintain accurate records for audits and reporting.

Customer Service & Stakeholder Engagement

• Communicate with clients and agents to update shipment status, provide quotations, and resolve inquiries.

• Coordinate with internal departments (Sales, Finance, Warehouse) to meet service standards and customer expectations.

• Act as a point of contact for urgent or time-sensitive shipments, especially perishables or high-value cargo.

Operational Efficiency

• Track and trace shipments using freight systems and portals (e.g., Cargowise).

• Propose improvements to standard operating procedures to enhance speed, cost-effectiveness, and accuracy.

• Conduct regular checks to ensure cargo safety, correct labelling, and compliance with Dangerous Goods regulations if applicable.

Problem Resolution

• Investigate and handle exceptions such as cargo discrepancies, claims, or delays.

• Provide post-shipment support, including claims processing and corrective action reporting.

• Escalate complex issues to management with proposed solutions.

Team & Facility Coordination

• Work closely with warehouse and handling agents at Changi Airfreight Centre to manage loading/unloading schedules.

• Ensure cargo is stored and handled according to airline and regulatory guidelines.

• Support shift coordination and occasional weekend/after-hours operations when required.

Ho Ming Jie (Edmund) Reg No: R1987094

The Supreme HR Advisory Pte Ltd EA No: 14C7279