Customer Service Executive (SAP;Letter of Credit) #ESS

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Recruit Express Pte Ltd is seeking a detail-oriented order management professional to ensure accuracy in order processing and customer satisfaction. The successful candidate will work with teams in Product Management, Planning, Sales, and more to guarantee timely deliveries and effective communication. Strong knowledge of SAP SD and MM modules, along with excellent customer service skills, are essential for this role.

Qualifications

• Experience in managing orders with SAP.
• Ability to coordinate with various departments.
• Strong communication and customer service skills.

Responsibilities

• Perform full spectrum of order management.
• Process order management using SAP in SD and MM modules.
• Coordinate with service providers for shipping arrangements.

Skills

SAP SD Module

SAP MM Module

Order Management

Customer Communication

Job description

Job Summary

•Perform and responsible for full spectrum of order management legally and according to company policies.

•Provide professional and prompt updates to working partners leading to high customer satisfaction which in return increase the sales of the company.

Job Description

· Process Order Management using SAP in SD and MM Modules

· Work closely with team members from Product Management, Planning, Sales, Finance and Logistics to resolve issues and ensure accurate & timely delivery of orders/samples

· Coordinate and work closely with service providers (Freight forwarding and warehouse) for proper shipping arrangement

· Monitor Purchase/Sales orders and update status to ordering parties

· Proactive communication with Sales/SCM members when change of demand is noticed

· Reduce operation costs by managing shipment frequency, stock allocation based on full pallet / FIFO rules, stock reservation, etc.

· Responsible in arranging shipments and documentations for letter of credit accurately

· Coordinate and prepare full set of shipping documentation

· Create and maintain master data and price list in SAP

· Attend to customer enquiries/complaints and coordinate satisfactory reply

· File documentations promptly and assist in auditing

· Conducts physical stock count at warehouse

· Ad-hoc duties assigned by superior

️ Apply now !! ️

Interested candidates, please email your resume to [e-mail]

Shermaine Soo Yi Ning

CEI Reg R1877837

Recruit Express Pte Ltd

EA License No; 99C4599

We regret that only shortlisted candidates will be contacted