Customer Service Executive (Sales Department)

TAI SIN ELECTRIC LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the electrical sector seeks a Customer Service Executive to manage customer orders and inquiries. This role involves coordinating with various teams, handling complaints, and ensuring smooth operation in a fast-paced environment. Candidates should possess a diploma and have strong communication skills.

Qualifications

• Preferably relevant work experience required for this role.
• Strong communication and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Manage and process customer orders, including stock availability.
• Respond to customer inquiries and provide quotations.
• Handle customer complaints and coordinate returns.

Skills

Communication

Problem-Solving

Multitasking

Education

Diploma or above

Tools

ERP systems

Office Software

Job description

Key Responsibilities:

• Manage and process customer orders, including stock availability and delivery arrangements.
• Respond to customer inquiries, provide quotations, and follow up to secure orders.
• Handle customer complaints as needed.
• Coordinate returns and verify product conditions with relevant teams.
• Update systems with order and delivery information.

Requirements:

• Possess a Diploma or above.
• Preferably relevant work experience required for this role.
• Strong communication and problem-solving skills.
• Proficiency in ERP systems and office software.
• Ability to multitask and work in a fast-paced environment.
• Previous experience in customer service or sales support is preferred.