Customer Service Executive (Penjuru) - SS10

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Executive in Penjuru, Singapore. Responsibilities include order processing, customer support, and maintaining client relationships. Candidates should have 2-3 years of experience in logistics and proficiency in Microsoft Office. This role offers a salary range of $2800 - $3100, with working hours from 8:30 am to 5:00 pm, Monday to Friday.

Qualifications

• 2-3 years’ experience in Logistic Operations.
• Proficient in Microsoft Office.

Responsibilities

• Support order processing and customer order verifications.
• Coordinate with booking agents for supply schedule.
• Handle customer complaints and provide solutions.

Skills

Logistic Operations

Microsoft Office

Job description

Customer Service Executive

• Location: Penjuru
• Salary: $2800 - $3100
• Working days: Monday – Friday
• Working hours: 8:30am – 5:00pm

Responsibilities

• Committed to doing everything possible to prevent injuries and to maintain a safe and healthy environment.
• To support the OSH program and make safety and health a part of their daily routine and to ensure that they are following safe work methods and relevant regulations
• Responsible for Order Processing support (order processing, customer order verifications & follow up with customer orders)
• Prepare orders for Planner and follow-up with customers when there are incomplete information or documents
• Coordination with booking agents or ship operators for status of supply schedule / vessel loading
• Collaborate closely with the planner to ensure timely supply and coordination
• Tally overall order received at the end of day to ensure all order is not missed out
• Ensure all delivery orders are received (arrange dispatch) once job completed and forward to customers as proof of delivery
• Closing of job orders for billing once job is completed
• Handle customer complaints, provide appropriate solution and alternatives
• Foster long-term, sustainable relationships with customers by maintaining open, transparent and interactive communication, thereby building trust and ensuring customer satisfaction
• Other Duties as assigned

Job Requirements:

• 2 - 3 years’ experience in Logistic Operations
• Proficient in Microsoft Office

Samuel Siaw

The Supreme HR Advisory Pte Ltd

EA No: 14C7279

Reg No: R24124745