Customer Service Executive (Part Time)| $14/hr for weekday, $16/hr for weekends | Near Stadium MRT

BUSINESS EDGE PERSONNEL SERVICES PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Part time

Job summary

A staffing agency in Singapore is seeking a customer service representative to address inquiries and handle bookings at National Stadium. The role requires commitment to 28 hours per week, including 3 weekdays and 1 weekend. The ideal candidate possesses strong customer service skills and is available for afternoon or evening shifts. The hourly pay is S$14 on weekdays and S$16 on weekends.

Qualifications

• Able to commit to work 28 hours per week.
• Available to work on 3 weekdays + 1 weekend.
• Able to commit to afternoon shifts (1pm to 10.30pm) or evening shift (4pm to 10.30pm).

Responsibilities

• Address customer enquiries and feedback received via different touchpoints promptly and professionally.
• Handle facility bookings, programme registrations and payment collections.
• Maintain secure custody of found property.

Skills

Customer Service Skills

Job description

Overview

• Address customer enquiries and feedback received via different touchpoints (including face-to-face, hotline and emails) promptly and professionally
• Handle facility bookings, programme registrations and over-the-counter payment collections
• Follow up with designated departments and/ or escalate issues to supervisors to ensure timely and appropriate actions are taken to resolve customer feedback and enquiries
• Keep records of customer interactions, including lost and found items, in the CRM system according to the established criteria and guidelines
• Maintain secure custody of found property
• Update notice and display boards with the public activities/ events conducted within the premises, and the appropriate environmental and service information
• Perform daily settlements and financial reconciliations for revenue submissions
• Identify improvements and propose recommendations to address operational challenges and enhance customer experience
• Ad-hoc duties and projects as assigned or needed

Location

National Stadium

Salary

S$14 /hour for weekdays

S$16 /hour for weekends

Requirements

• Able to commit to work 28 hours per week
• Available to work on 3 weekdays + 1 weekend
• Able to commit to afternoon shifts (1pm to 10.30pm) or evening shift (4pm to 10.30pm)
• Customer Service Skills

EA License No.: 96C4864

Reg No.: R25128798 HUANG QIMENG