Customer Service Executive (Part Time)| $14/hr for weekday, $16/hr for weekends | Near Stadium MRT

BUSINESS EDGE PERSONNEL SERVICES PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Part time

Job summary

A leading company in Singapore is seeking customer service personnel to manage enquiries, bookings, and interactions at the National Stadium. Candidates should be available for 20 or 28 hours weekly with flexible shifts. The role involves maintaining customer records, handling payments, and ensuring a high level of service during various operational activities.

Qualifications

• Able to commit to work 20 or 28 hours per week.
• Available to work on weekdays (closing shifts from 1300hrs).
• Able to take up 6.5hrs or 9.5hrs shift per day (including break time).

Responsibilities

• Address customer enquiries and feedback promptly and professionally.
• Handle facility bookings and programme registrations.
• Perform daily settlements and financial reconciliations.

Job description

Job Scope:

• Address customer enquiries and feedback received via different touchpoints(including face-to-face, hotline and emails) promptly and professionally
• Handle facility bookings, programme registrations and over-the-counter paymentcollections
• Follow up with designated departments and/ or escalate issues to supervisors toensure timely and appropriate actions are taken to resolve customer feedback andenquiries
• Keep records of customer interactions, including lost and found items, in the CRMsystem according to the established criteria and guidelines
• Maintain secure custody of found property
• Update notice and display boards with the public activities/ events conducted withinthe premises, and the appropriate environmental and service information
• Perform daily settlements and financial reconciliations for revenue submissions
• Identify improvements and propose recommendations to address operationalchallenges and enhance customer experience
• Ad-hoc duties and projects as assigned or needed

Location: National Stadium

Salary:

S$14 /hour for weekdays

S$16 /hour for weekends

Requirements:

• Able to commit to work 20 or 28 hours per week
• Available to work on weekdays (closing shifts from 1300hrs and/ or office hours from 0830hrs/0900hrs)
• Able to take up 6.5hrs or 9.5hrs shift per day (including break time)

EA License No.: 96C4864

Reg No.: R25128798 HUANG QIMENG