Customer Service Executive (Order Fulfillment / SAP S4 Hana)

Stafflink Services Pte Ltd; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A leading staffing agency is seeking a Customer Service Representative in Singapore to manage order processing and customer inquiries for a global chemical manufacturer. The ideal candidate has strong SAP SD module experience and a diploma in Business or Supply Chain Management. This hybrid role offers a supportive environment and competitive bonuses for successful candidates.

Benefits

Hybrid work model

Performance bonuses

Qualifications

• Minimum 3 years’ experience in Customer Service or Supply Chain roles.
• Strong hands-on experience with SAP SD module and Order-to-Cash processes.
• Diploma in Business, Supply Chain Management, or related field is required.

Responsibilities

• Handle all sales and customer escalations; coordinate closely with APTC to ensure smooth order processing.
• Screen customers for compliance with Singapore export laws and company trade guidelines.
• Coordinate packing, booking, and shipping of goods and samples.

Skills

SAP SD module experience

Order-to-Cash (OTC) process knowledge

Customer service skills

Supply chain management knowledge

Education

Diploma in Business or Supply Chain Management

Tools

SAP S4 Hana

Job description

*Tampines bus transport pick up

*Hybrid 2 days work from home per week - Working hours: 8.30am to 5.30pm, Monday to Friday

*Minimum 2–3 years' experience in SAP SD module, handling high-volume Order-to-Cash (OTC) transactions — from order entry, delivery, invoicing to payment follow-up.

*Permanent role with one of the world's leading chemical manufacturing company

*On point bonuses of around 2 months


Key Role:

• Main point-of-contact for customer enquiries and follow-ups

• Liaise with Hub for order escalations and coordinate with Sales

• Arrange local delivery, stock transfers between local customers, CMA, and 3PL

Responsibilities:

• Handle all sales and customer escalations; coordinate closely with APTC to ensure smooth order processing

• Screen customers for compliance with Singapore export laws, US embargo/export controls, and company trade guidelines before shipment

• Liaise with government agencies (Singapore Customs, SCDF, CNB, NaCWC, HAS, SPF, EPM-PCD) to ensure full regulatory compliance

• Support sales by calling customers for advance stock orders and handling non-chemical POs

• Coordinate packing, booking, shipping of goods and samples; perform related SAP transactions

• Prepare SOAs, follow up on outstanding payments to minimise AR overdue

• Check and verify invoices from logistics partners and freight forwarders; ensure accurate customer billing

• Update product lists for Finance to apply for AFTA, AKFTA, AJCEP schemes

• Monitor customer order status vs sales forecast and provide regular reports

• Provide supporting documents for audits as needed

• Participate in stock-take exercises when required

Requirements:

• Diploma in Business, Supply Chain Management, or related field

• Minimum 3 years’ experience in Customer Service or Supply Chain roles

• Strong hands-on experience with SAP SD module and Order-to-Cash (OTC) processes; S4 Hana is a plus

• Dangerous goods experience preferred but NOT a must

Should you be keen to explore the opportunity, click APPLY !

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Marcus Liu

EA Personnel Reg. No.: R1107940