Customer Service Executive / Officer (Transport or Warehouse)

SH Cogent Logistics Private Limited; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics company is seeking a Customer Service Officer / Executive. The role involves handling shipping documentation, engaging with customers for feedback, and ensuring high satisfaction levels. Ideal candidates should possess a diploma in logistics and strong customer service skills, with knowledge of relevant systems being an advantage.

Benefits

Daily meal subsidies

In-house gym

Medical, dental & insurance benefits

2-ways company transport @ Jurong East

Qualifications

• Diploma or equivalent in logistics/supply chain required.
• Excellent communication and customer service skills essential.
• Knowledge and experience in shipping and transportation preferred.

Responsibilities

• Handle shipping documentation and customer service tasks.
• Liaise with customers and internal departments for order processing.
• Maintain accurate shipping and tracking records.

Skills

Communication

Customer Service

Attention to Detail

Teamwork

Multitasking

Education

Diploma or Higher Nitec in Logistics and Supply Chain Management

Tools

Tradenet

Warehouse Management System

Transport Management System

Job description

Company Description

Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. Its subsidiary, SH Cogent Logistics Pte Ltd offers warehousing, freight forwarding, container and ISO tank depot, automotive logistics, and transportation services in Singapore.

Role Description

The Customer Service Officer / Executive will be responsible for day-to-day tasks such as shipping documentation, customer service, and order processing for either Warehouse Department or Transport Department.

1. Actively engage with customers to resolve feedback to ensure high level of satisfaction.
2. Liaise with customers on container/cargo/material/ inventory and other administrative and customer service duties.
3. Liaise with internal departments, vendors and third parties to process order requests from customers.
4. Maintain all shipping and tracking records of customer inventory and movement accurately using customer’s system and our warehouse / transport management system.
5. Perform shipping permit declaration when required.
6. Perform billing.
7. Generate, maintain and submit a variety of reports periodically or as and when required.
8. Attend to customers’ requests to ensure customer satisfaction and retention.
9. Any other duties and responsibilities assigned from time to time.

Qualifications

1. Diploma or Higher Nitec in logistics and supply chain management, or equivalent qualifications preferred.
2. Excellent communication and customer service skills.
3. Knowledge of Tradenet, warehouse / transport management system is an advantage.
4. Ability to work in a team environment.
5. Attention to detail and ability to multitask.
6. Knowledge and experience in shipping, transportation and warehousing operations is an added advantage.
7. Able to work beyond the official working hours as and when necessary.

Other Information

1. Working hours: Monday to Friday: 8.30am - 5.45pm; Alternate Saturdays: 8.30am - 12.30pm
2. Daily meal subsidies
3. In-house gym
4. Medical, dental & insurance benefits
5. 2-ways company transport @ Jurong East