Customer Service Executive (Nomination & CS)

STAR CONCORD PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics and freight company in Singapore is looking for an enthusiastic individual to join their team. Responsibilities include reviewing customer inquiries, preparing quotations, and processing shipping documentation. Candidates without experience but possessing a positive attitude are also encouraged to apply. A physical interview is required.

Qualifications

• Experience in import/export or logistics is preferred but not mandatory.
• Candidates must have a positive attitude.

Responsibilities

• Review customer inquiries regarding freight and logistics.
• Prepare quotations and liaise with customers for satisfaction.
• Process shipping documentation efficiently.

Skills

Customer service skills

Negotiation skills

Attention to detail

Job description

Job Description

• Review customer inquiries for the company's import and export freight and logistics business scopes

• Prepare accurate and detailed quotations for customers

• Clarify and negotiate proposals with customers to ensure customer satisfaction

• Review customer orders to ensure consistency with quotations offered

• Prepare and process import and export shipping documentation and liaise with relevant stakeholders such as shippers, consignees, various authorities, and shipping and overseas agents to execute freight operations in a proper and efficient manner

• Liaise with logistics appointed subcontractors and supervise the delivery of related logistics services to ensure they are delivered properly and efficiently

• Take appropriate actions for non-conforming services and provide feedback for continual improvement

• Perform necessary corrective and continual improvement actions and programs as directed by management

• Candidate will be assigned to a specific department based on their experience in Import, Export, Customer Service or Sales.

• Candidates with no prior experience but with the right attitude will also be considered.

• Physical Interview is required.