Customer Service Executive (MUST HAVE SEA Freight Forwarding)- ALL WELCOME

SEARCH PERSONNEL PRIVATE LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Executive in Singapore. The ideal candidate will have at least 2 years of experience in sea freight forwarding, proficient in MS Office, and must be bilingual in English and Mandarin. Responsibilities include managing customer inquiries, ensuring smooth execution of shipments, and maintaining strong relationships with clients. This permanent position offers a salary starting from $4000 gross, along with performance bonuses.

Qualifications

• At least 2 years of experience in freight forwarding (Sea freight).
• Proficient in customer relationship management.
• Ability to handle customer inquiries effectively.

Responsibilities

• Attend to customer inquiries and booking of shipments.
• Liaise with Import/Export Department for job execution.
• Build and maintain relationships with internal and external customers.

Skills

Customer service

Diplomacy and negotiation skills

Bilingual in English and Mandarin

Education

GCE’O’ Level & above

Tools

MS Office applications

Job description

Overview

• Position: Customer Service Executive (MUST HAVE SEA Freight Forwarding) - ALL WELCOME
• Location: Tampines Industrial Crescent
• Working hours: 5 working days, Monday-Friday 8:30-5:30
• Salary (commensurate with experience): Gross up $4000 + Performance Bonus
• Duration: Perm
• Industry: Freight Forwarding Industry

Main Responsibilities

• Attending to Customer’s enquiries and booking of shipments
• Arrange for space bookings and monitoring
• Liaise closely with Import/Export Department for smooth execution for all jobs
• Preparation of all pre-alerts to all respective stations prior to arrival and departure of shipping
• Checking of arriving and uplift details each morning and also keep all Customers informed of the acquired information
• To check and ensure customers special request/handling is duly complied
• Deal with the respective parties effectively & efficiently, using a diplomacy and negotiation skills
• Good fillings systems and proper housekeeping
• Build and improve good working relationships with the internal and external customers

Requirements

• At least 2 year experience in freight forwarding (Sea freight)
• GCE’O’ Level & above
• Proficient in MS office applications
• Bilingual in both English and Mandarin to converse with Mandarin speaking clients

How to apply

Send your resume via email to [e-mail]

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Jane Chua

Deputy Consulting Director (APAC)

License no: 13C6684

EA Personnel: R2197224

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, its likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.