Customer Service Executive (MUST HAVE SEA Freight Forwarding)- ALL WELCOME

-; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Executive in Singapore. This role involves handling customer inquiries, arranging shipments, and liaising with departments for smooth operation in the freight forwarding industry. Candidates should have a minimum of 2 years' experience in sea freight forwarding, possess MS Office skills, and be bilingual in English and Mandarin. The position offers a gross salary of up to $4000 plus performance bonuses.

Qualifications

• At least 2 year experience in freight forwarding (Sea freight).
• Proficient in MS office applications.
• Bilingual in both English and Mandarin to converse with Mandarin speaking clients.

Responsibilities

• Attending to Customer's enquiries and booking of shipments.
• Arrange for space bookings and monitoring.
• Liaise closely with Import/Export Department for smooth execution for all jobs.
• Preparation of all pre-alerts prior to arrival and departure of shipping.
• Deal with the respective parties effectively & efficiently.

Skills

Freight forwarding experience

Diplomacy and negotiation skills

MS Office proficiency

Bilingual in English and Mandarin

Education

GCE O' Level & above

Job description

Overview

Position : Customer Service Executive (MUST HAVE SEA Freight Forwarding) - ALL WELCOME

Location : Tampines Industrial Crescent

Working hours : 5 working days, Monday-Friday 8:30-5:30

Salary (commensurate with experience) : Gross up $4000 + Performance Bonus

Duration : Perm

Industry : Freight Forwarding Industry

Main Responsibilities

• Attending to Customer's enquiries and booking of shipments
• Arrange for space bookings and monitoring
• Liaise closely with Import/Export Department for smooth execution for all jobs
• Preparation of all pre-alerts to all respective stations prior to arrival and departure of shipping
• Checking of arriving and uplift details each morning and also keep all Customers informed of the acquired information
• To check and ensure customers special request/handling is duly complied
• Deal with the respective parties effectively & efficiently, using a diplomacy and negotiation skills
• Good fillings systems and proper housekeeping
• Build and improve good working relationships with the internal and external customers

Requirements

• At least 2 year experience in freight forwarding (Sea freight)
• GCE O' Level & above
• Proficient in MS office applications
• Bilingual in both English and Mandarin to converse with Mandarin speaking clients

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Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.