Customer Service Executive (Motor) - 1 year contract

Income Insurance Limited; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

An established industry player in insurance is seeking a Customer Service Officer for their Motor Customer Service team. This role is perfect for individuals who are passionate about helping others and thrive in a dynamic environment. You will engage with customers, addressing their concerns and providing tailored solutions. Your ability to listen actively and communicate effectively will be crucial in ensuring customer satisfaction. Join a forward-thinking company that values its employees and is dedicated to making a positive impact in the community. If you have a knack for problem-solving and enjoy working with people, this opportunity is for you!

Qualifications

• At least 2 years of experience in customer service, preferably in a contact centre.
• Strong interpersonal skills and ability to handle queries clearly over the phone.

Responsibilities

• Attend to enquiries and maintain high accessibility of Motor Customer Service.
• Empathize with customers and offer clear, relevant advice.

Skills

Interpersonal Skills

Customer Service

Active Listening

Problem Solving

Education

Diploma or Degree in any field

Relevant Insurance Certification

Job description

Income Insurance Limited (Income Insurance) is one of the leading composite insurers in Singapore, offering life, health, and general insurance. Established in Singapore to plug a social need for insurance in 1970, Income Insurance continues to put people first by serving the protection, savings, and investment needs of individuals, families, and businesses today. Its lifestyle-centric and data-driven approach to insurance and financial planning puts the company at the forefront of innovative solutions that empower the people it serves with better financial well-being. Additionally, Income Insurance is committed to being a responsible business that champions the environment and builds stronger communities by supporting financial inclusion, education for youth-in-need, and seniors’ well-being.

Let your passion for service come alive in your profession. You thrive on lending a helping hand to those who need assistance and always take responsibility to ensure all given tasks are completed promptly. If you have an outgoing personality, enjoy talking to people, and pride yourself on having a soothing and reassuring voice, you are warmly invited to apply to join our dynamic team.

As the service ambassador of our company, you will identify and address customers' uncertainties. You will offer solutions and lend a helping hand in alleviating their concerns. Your active listening and reassuring voice will ensure that our policyholders' enquiries are handled in a prompt and professional manner on a daily basis and that our Motor Customer Service remains the preferred way for our customers to reach us.

You will be required to:

1. Attend to enquiries on various fronts, effectively maintaining our Motor Customer Service's high level of accessibility.
2. Empathize with customers and offer clear and relevant advice.
3. Provide policy recommendations and refer customers to client advisers for more comprehensive explanations.
4. Perform post-case administration for future reference.

To join us as a Customer Service Officer (Motor Customer Service), you should:

1. Have obtained a diploma or degree in any field. Relevant insurance certification will be an advantage.
2. Have at least 2 years of experience in customer service, preferably in a contact centre.
3. Enjoy people engagement and providing good advice, with patience in dealing with complex problems.
4. Have strong interpersonal skills and the ability to answer queries clearly over the phone.
5. Be result-oriented and enjoy seeing tangible results of your hard work.

Our Motor Customer Service is located within walking distance from Tampines MRT station. You should be able to commit to a 5-day work week, from 9:00 am to 6:00 pm.