Customer Service Executive (Motor)

Income Insurance Limited; Singapore; Hybrid; SGD 30,000 - 45,000; Full time

Job summary

A leading insurance company is seeking a Customer Service Officer to manage and resolve customer queries effectively in a fast-paced environment. Successful candidates will have a minimum of 2 years of customer service experience, ideally in the motor insurance sector. This role offers the opportunity to work from home while maintaining high standards of customer service and the possibility of cross-deployment training.

Qualifications

• At least 2 years of Customer Service experience.
• Candidates with experience in Motor Insurance are preferred.
• Willing to be trained for cross-deployment.

Responsibilities

• Manage customer queries via Motor Customer Inbox and hotline.
• Resolve escalated cases from various business units.
• Document administration and follow-up with customer feedback.

Skills

Customer service oriented

Problem-solving skills

Positive attitude

Detail-minded

Self-motivated

Education

Relevant insurance qualifications (BCP, PGI, ComGI)

Tools

Microsoft Office

Job description

As a Customer Service Officer, you will be responsible for ensuring that 1st level customer queries are managed within stipulated resolution times in a face-paced environment. Being the first point of contact at times, your role is pivotal in upholding our values for customer centricity. You will provide our customers with ideal outcomes, patiently attending to them, resolving queries and exceeding their expectations where possible.

Key responsibilities include

Manage customer query and feedback through the following channels:

• Motor Customer Inbox and hotline – Respond to queries on Motor policy servicing, claim matters and administration

• Incident Case Management – Attend to and resolve escalated cases from various business units or sections and manage problem escalations to the appropriate support groups

• Document administration and follow-up with customers on feedback
  

Qualifications & Aptitude

• At least 2 years of Customer Service experience in a similar setting (Candidates with previous work experience in Motor Insurance are preferred)

• Be able to work from home (WFH) in Singapore.

• Willing to be trained for cross-deployment when necessary

• Customer service oriented and problem-solving skills

• Positive attitude, detail-minded and self-motivated

• Good working knowledge of Microsoft Office (MS Excel, Word & PowerPoint)

• Successful applicants will be required to obtain relevant insurance qualifications (BCP, PGI and ComGI)

Our Motor Customer Service is located within walking distance from Tampines MRT station. You should be able to commit to a 5-day work week, from 9:00am to 6:00pm.