Customer Service Executive (MNC / 5 Days / Up to $4,500 + AWS + Variable Bonus / Pasir Panjang)

ASCENSION ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A well-established Indonesian Palm Oil & Oleochemical MNC is seeking a Customer Service Executive to manage sales execution and enhance customer satisfaction. This permanent role involves interacting with various teams and customers while utilizing SAP for order management. The position offers a competitive salary package, outpatient medical, and dental insurance.

Benefits

Outpatient Medical & Dental Insurance

Qualifications

• Minimum 2 years of relevant experience.
• Proficiency in SAP modules is a must.

Responsibilities

• Execute sales with the cross-functional team and ensure customer satisfaction.
• Handle SAP sales order management transactions and respond to customer requests.
• Participate in process improvement initiatives.

Skills

Customer Communication

Problem Resolution

Process Improvement

Education

Bachelor’s Degree in Logistics/Supply Chain Management

Tools

SAP

Job description

Job Description

• Position: Customer Service Executive (Supply Chain / Logistics)
• Well Established Indonesian Palm Oil & Oleochemical MNC
• 5 Days Work Week (9:00am – 6:00pm)
• Salary (commensurate with experience): Up to $4,000 + AWS + Variable Bonus
• Working Location: Pasir Panjang
• Outpatient Medical & Dental Insurance Provided
• Duration: Permanent
• Industry: Oleochemicals & Palm Oil

Main Responsibilities:

• Work closely with cross-functional team on executing the sales.
• Communicate proactively with customers on execution details such as shipment period, payment etc.
• Prioritize daily tasks and follow up on problem resolution that ensures customer satisfaction.
• Interacts with internal/external parties to resolve issues accordingly and respond to the request clearly and concisely within an appropriate time frame.
• Investigate and resolve regular/ad-hoc requests or complaints.
• Process SAP sales order management transactions (create, change, cancel) and corresponding reporting tools.
• Participate in process improvement programs directed by the Team Leader or Supply Chain team.
• Understand and incorporate GMP+ B3 and Roundtable on Sustainable Palm Oil’s standards into daily tasks.

Requirements:

• Minimum bachelor’s degree in any field, preferably in logistics/supply chain management.
• Have a minimum of 2 years of relevant experience.
• Must be proficient in SAP modules.

Email to: [e-mail] for more information.

***We do not charge our candidates any referral fee nor bind them with any contract. ***

Henry Heng

Consulting Manager

Reg no.: R1982999

EA No: 20C0257