Customer Service Executive, Marine Logistics (Alps Avenue)

GAC (Singapore) Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A world-leading shipping and logistics company is seeking a highly qualified Customer Service Executive for their marine logistics team in Singapore. The role involves providing excellent customer service, managing documentation, and collaborating with various teams to ensure operational efficiency. Ideal candidates should possess a Diploma in Logistics and strong communication skills, demonstrating integrity and a proactive approach to customer relations.

Qualifications

• Diploma in Logistics discipline or equivalent.
• Excellent communication and written skills.
• Good knowledge of documentation of import/export procedures.

Responsibilities

• Handle daily operations and provide high levels of customer service.
• Coordinate with the Customer Service team and Operations Manager.
• Interact with customers professionally and resolve complaints.

Skills

Communication

Customer Service

Teamwork

Proactivity

Document Management

Education

Diploma in Logistics discipline or equivalent

Job description

GAC is the world’s leading independent shipping, logistics and marine services provider, with over 300 offices worldwide. As part of our global expansion, we are looking for a highly qualified Customer Service Executive for the marine logistics team based in Singapore.

Customer Service Executive, Marine Logistics (Location: Alps Avenue)

Principle Job Duties & Responsibilities

• The incumbent will handle daily operations in providing the highest level of customer service and maintaining excellent customer relationsthrough efficient and effective coordination of all operational and customer service department activities.

• Coordinate closely with the Customer Service team, Operations Manager, Operational Team, and Sales team. To ensure the clients’ scope of work is carried out within the specified time frames.

• Interact with customers in a professional manner and ensure information on shipment operational status is promptly relayed to the customers.

• Attend to customer requests & queries and work closely with Manager and Operations and sales team to promptly investigate and resolve complaints/problems.

• Maintain and ensure proper documentations for easy retrieval of information required.

• Ensure all internal records for all general forwarding jobs are accurately updated on timely basis and job invoices are processed and dispatched on time.

• Ensure Customer Service Standards Guide and Company Service Delivery procedures associated to Customer Services, Operations and Invoicing are always complied with.

• Actively seek feedback from clients and promptly relay customer feedback to Customer Service Manager and QA.

• Correspond with agents & clients regarding operational requests / issues.

• Carry out all other activities as assigned by superiors.

• To perform other jobs as assigned by superior.

Requirements

• Diploma in Logistics discipline or equivalent

• Excellent communication and written skills.

• Proactive attitude towards clients and staff.

• Able to communicate well with all stakeholders.

• High integrity and strong commitment.

• Good knowledge of documentation of import/export procedures with interest in continuous learning.

• Good customer service and administration.

• A good team player and yet able to work independently.

Other Requirements

• Street-smart and proactive

• Very good multi-communicator and listener

• Good knowledge of the freight forwarding and Ship Spares/Marine industry with interest in continuous learning.

• Good team player.

• Able to build rapport and good relationships with clients.

We regret that only short-listed candidates would be called for an interview.

Salary depends on Qualifications and Experience. Please indicate your last drawn

salary and expected salary in your resume.