Customer Service Executive (Marine Logistics)

Gulf Agency Company; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics firm in Singapore is looking for a Customer Service Executive in Marine Logistics. You will be responsible for managing daily operations, ensuring high levels of customer service, and coordinating with various teams. The ideal candidate should have a Diploma in Logistics and at least 2 years of experience in the industry. Strong communication skills and a proactive attitude are essential for success in this role.

Qualifications

• At least 2 years of work experience in the Logistics industry, preferably in customer service.
• Able to communicate well with all stakeholders.
• Good customer service and administration skills.

Responsibilities

• Handle daily operations in providing high levels of customer service.
• Coordinate closely with the Customer Service team and Operations Manager.
• Interact with customers and ensure timely updates on shipment status.

Skills

Excellent communication skills

Proactive attitude

Team player

Knowledge of import/export procedures

Education

Minimum Diploma in a Logistics discipline

Job description

Customer Service Executive (Marine Logistics)

• On-site
• Logistics

Customer Service Executive (Marine Logistics)
(Location: Alps Avenue)

Principle Job Duties & Responsibilities

The incumbent will handle daily operations in providing the highest level of customer service and maintaining excellent customer relations through efficient and effective coordination of all operational and customer service department activities.

Coordinate closely with the Customer Service team, Operations Manager, and Operational and Sales teams to ensure the clients’ scope of work is carried out within the specified time frames.

Notify Operations/Customer Service Manager/Sales team of any client requests.

Interact with customers in a professional manner and ensure that information on shipment operational status is promptly relayed to the customers.

Attend to customer requests & queries and work closely with Manager and Operations and Sales teams to promptly investigate and resolve complaints/problems.

Maintain and ensure proper documentation for easy retrieval of information when required.

Ensure that all internal records for general forwarding jobs are accurately updated in a timely matter, and that job invoices are processed and dispatched on time.

Ensure Customer Service Standards Guide and Company Service Delivery procedures associated to customer services, operations and invoicing are always complied with.

Actively seek feedback from clients and promptly relay the same to Customer Service Manager and QA.

Correspond with agents & clients regarding operational requests / issues.

To perform other jobs as assigned by superior.

Job requirements

Requirements

Minimum Diploma in a Logistics discipline or equivalent.

At least 2 years of work experiences in the Logistics industry, preferably in a customer service, sea and air freight.

Excellent communication and written skills.

Proactive attitude towards clients and staff.

Able to communicate well with all stakeholders.

High integrity and strong commitment.

Good knowledge of documentation of import/export procedures with interest in continuous learning.

Good customer service and administration.

A good team player and yet able to work independently.