Customer Service Executive (Maid Agency)

Stafflink Services Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in Singapore is seeking a Customer Service Executive to assist with domestic helper recruitment. Responsibilities include matching helpers with employers, managing documentation, and providing customer support. Candidates should have 1-2 years of relevant experience and strong interpersonal skills. Training will be provided for the right candidate.

Benefits

Competitive commission scheme

Training provided for the right candidate

Qualifications

• Minimum 1–2 years of experience in a maid agency or similar environment.
• Familiarity with MOM regulations and domestic helper processes preferred.
• Self-motivated and capable of working independently and in a team.

Responsibilities

• Welcome and assist walk-in customers with information about services.
• Match employers with suitable domestic helpers.
• Manage documentation and processing for helper deployment.

Skills

Interpersonal Skills

Communication Skills

Organizational Skills

Job description

Location: Central area

Working Hour: Weekday 10am - 7pm, Weekend 10am - 5 pm; Structured work schedule with one weekday off

Competitive commission scheme !!!

Key Responsibilities:

• Welcome and assist walk-in customers by providing clear and accurate information about our services

• Match employers with suitable domestic helpers based on household needs and preferences

• Conduct interviews and assist in shortlisting both local and overseas candidates

• Manage the full spectrum of documentation and processing for helper deployment

• Coordinate with overseas suppliers and training centres when needed

• Respond to employer inquiries and offer prompt after-sales support when issues arise

• Maintain accurate records of helper biodata, client profiles, and processing statuses

• Arrange medical check-ups, interviews, flight bookings, and onboarding schedules

• Perform general administrative duties and support other ad hoc tasks as assigned

What We’re Looking For:

• Minimum 1–2 years of experience in a maid agency or similar environment

• Familiarity with MOM regulations and domestic helper processes preferred

• Strong interpersonal and communication skills with a customer-first approach

• Ability to stay composed, organised, and efficient under pressure

• Self-motivated, responsible, and capable of working both independently and in a small team

**Training provided for the right candidate

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret to inform that only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Stella Tan Sin Yong

EA Personnel Reg. No.: R24124127