Customer Service Executive - Logistics (Tuas, WFH!)

Responsibilities & Duties

Collaboration with Sales Support:

• Communicate with sales support to confirm sales order delivery dates and addresses.
• Obtain quotations from forwarder agents regarding freight costs and transit times for sales support or customers.
• Inform sales support about the order's readiness for local delivery, export, or direct delivery to port terminal/wharf.
• Assist in coordinating transportation with forwarders for delivery or export shipments.
• Check inventory availability and assist the sales support coordinator.
• Support the sales team by providing product samples or pictures as needed by customers or distributors.
• Assist the sales team with urgent shipments requested by customers or distributors on short notice.

Logistics Coordination:

• Coordinate with storekeepers to ensure the timely preparation of pick ticket orders required by customers.
• Ensure the deadline is met and that stocks are available with the correct items.
• Upon receiving scanned pick tickets, verify that the product serial numbers are inserted in the EQ order and recorded in Navision.
• Generate Delivery Orders (DO) for local deliveries and ensure that dimensions, weight, vessel name, and customer PO number are printed correctly.
• Schedule and arrange drivers for deliveries, optimizing delivery routes.
• Prepare shipping documents (PI/PL) for export shipments.
• Provide shipping marks to the warehouse for proper labeling.
• Arrange fumigation for wooden pallets when required for export to countries that demand fumigation certificates.
• Verify transporter invoices to ensure there is no overbilling before submitting them to the accounts department for payment processing.
• Ensure all orders are posted from Navision to generate the Delivery Orders.
• Work closely with forwarder agents, maintaining relationships to secure the best rates and services.
• Build and maintain good relationships with storekeepers to promote teamwork and effective collaboration.
• Provide support to purchasers, admin, and accounts departments as needed.

Requirements

• 1 Year or more relevant experience
• Nitec or above qualification in logistics