Customer Service Executive (Logistics/Transport)

Wing Seng Logistics Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics company in Singapore is seeking a dedicated individual for container management and logistics coordination. The role involves liaising with various stakeholders, managing shipments, and ensuring documentation accuracy, offering a competitive salary package along with various benefits.

Benefits

Attractive salary package

Leave, medical, insurance and incentive benefits

Company transport pick-up provided

Qualifications

• Good communication and interpersonal skills.
• Able to work independently with good problem-solving skills.
• Able to perform 5.5 days work week.

Responsibilities

• Coordinate and manage empty container movements and Full Container Load (FCL) shipments.
• Liaise with shipping lines, hauliers, depots, and port authorities.
• Prepare and validate shipping-related documentation.

Skills

Communication

Problem Solving

Job description

Job Responsibilities:

• Coordinate and manage empty container movements and Full Container Load (FCL) shipments.

• Liaise with shipping lines, hauliers, depots, and port authorities to facilitate smooth container operations, including pick-up, delivery, and returns.

• Monitor and track container status (empty/full) and ensure accurate system updates for all movements.

• Prepare and validate all shipping-related documentation, such as booking confirmations, delivery orders, bills of lading, and shipping instructions.

• Utilize knowledge of freight forwarding procedures to manage shipment bookings, route planning, and cargo flow coordination.

• Act as the primary point of contact for clients and service providers, offering professional communication and prompt issue resolution.

• Verify invoices from vendors and third-party logistics providers related to container handling and freight forwarding services.

• Maintain accurate and timely data entry for all logistics activities and job orders.

• Keep detailed records of container transactions and shipping documentation for internal tracking and audits.

• Support and perform any ad hoc tasks or duties assigned by management to meet operational and business needs.

• Identify areas for process improvement based on operational experience and propose practical solutions to enhance service delivery.

Job Requirements

• Good communication and interpersonal skills.

• Able to work independently with good problem solving skill.

• Able to perform 5.5 days work week.

We Offer

• Attractive salary package.

• Leave, medical, insurance and incentive benefits provided.

• Company transport pick-up at Choa Chu Kang and Jurong Point (to and fro).