Customer Service Executive (Logistic/Supply Chain)

ASUS Global Pte Ltd; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

ASUS Global Pte Ltd is seeking a dynamic individual for a logistics role that ensures accurate order fulfillment and smooth management for overseas distributors. The ideal candidate will have a strong background in logistics and is driven to provide excellent customer service. You will be responsible for handling shipments, invoices, and liaising with sales to ensure timely operations in a fast-paced tech environment.

Qualifications

• Minimum 1 year of working experience in a related field.
• Degree or Diploma in relevant fields is required.

Responsibilities

• Manage order fulfillment and logistics for overseas distributors.
• Liaise with Sales to ensure timely collection of payments.
• Prepare and process shipments, ensuring data accuracy.

Skills

Logistics management

Order fulfillment

Customer service

Attention to detail

Education

Diploma or Higher/Graduate Diploma in Supply Chain, Business Administration

Job description

Are you ready to ignite your career and be part of something truly extraordinary? At ASUS, we’re in search of incredible—and we want you on our team! We’re looking for dynamic, passionate individuals who are eager to innovate, create, and make waves in the tech world. If you’re fueled by ambition and thrive in a fast-paced environment where your ideas can shape the future, this is your opportunity to shine.

Join us, and let’s chase the incredible together!

Job Description

• Ensure smooth and accurate order fulfillment and logistics management for overseas distributors.
• Plan and submit demand to the in-house system.
• Raise Proforma Invoice (PI) based on received allocations.
• Generate and issue weekly account statements.
• Liaise with Sales to ensure timely collection of customer payments.
• Arrange delivery based on different Incoterms, assist in delivery cost controls, and prepare export documents such as BL, commercial invoices, and packing lists.
• Monitor shipment status from worldwide manufacturing sites, update stakeholders on delivery schedules, and ensure all deliveries are smoothly executed.
• Prepare and process shipments for Letters of Credit (LC), arrange export documents, ensure data accuracy, and present LC documents on time. Follow transactions until payment is received.
• Prepare refund/rebate documents regularly, ensuring accuracy and timely processing.
• Liaise actively with customers and the Sales team to provide logistics and order support.
• Fulfill customer requests and inquiries promptly.
• Proactively follow up and provide extended support to internal and external teams.
• Perform any other tasks as assigned by management.

Job Requirements

• Candidate must possess at least a Diploma or Higher/Graduate Diploma in Supply Chain, Business Administration, or relevant fields.
• Minimum of 1 year of working experience in a related field is required.