Customer Service Executive (Logistic/Supply Chain)

ASUS Global Pte Ltd; Singapore; On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking passionate individuals ready to make an impact in the logistics sector. This role focuses on ensuring efficient order fulfillment and managing logistics for overseas distributors. You'll be responsible for preparing essential documents, liaising with customers and sales teams, and monitoring shipments to ensure timely delivery. If you thrive in a dynamic environment and are eager to contribute to a team that values innovation and excellence, this is the perfect opportunity for you to shine and grow your career.

Qualifications

• Minimum of 1 year experience in logistics or supply chain management.
• Diploma or higher in Supply Chain or Business Administration.

Responsibilities

• Ensure smooth order fulfillment and logistics management.
• Liaise with Sales for timely customer payment collection.
• Prepare export documents and monitor shipment status.

Skills

Logistics Management

Order Fulfillment

Customer Liaison

Document Preparation

Proactive Support

Education

Diploma in Supply Chain

Advanced Diploma in Business Admin

Job description

Are you ready to ignite your career and be part of something truly extraordinary? At ASUS, we’re In Search of Incredible—and we want you on our team! We’re looking for dynamic, passionate individuals who are eager to innovate, create, and make waves in the tech world. If you’re fueled by ambition and thrive in a fast-paced environment where your ideas can shape the future, this is your opportunity to shine.

Join us, and let’s chase the incredible together!

Job Description

• To ensure a smooth and accurate order fulfillment and logistics management for overseas distributor.
• Plan and submit demand to in-house system.
• Raise PI (proforma invoice) based on allocation received.
• Generate and issue weekly account statement.
• Liaising with Sales to ensure timely collection of customer payment.
• Arrange delivery based on different inco-terms, assist company in delivery cost controls, prepare export documents such as BL, commercial invoices and packing list.
• Closely monitoring shipment status from worldwide manufacturing sites, update stakeholders on delivery schedule and ensure all deliveries are smoothly made.
• Prepare and process shipment for letter of credit (LC), arrange export documents and ensure data accuracy and present LC documents on time. Monitoring transactions and follow until payment received.
• Thorough and regular refund/rebate document preparation. Ensure accuracy and timely process of the rebate documentation.
• Actively liaise with customers and Sales team to provide logistics and order supports.
• Ensure customers’ requests and enquiries are fulfilled in a prompt action.
• Aggressively follow up and be proactive in providing extended support to both internal and external teams.
• Any other tasks as and when assigned by the management.

Job Requirement:

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma in Supply Chain/Business Admin or relevant.
• Minimum of 1 year(s) of working experience in the related field is required for this position.