Customer Service Executive – Furniture E-commerce

LOFT_HOME FURNITURE; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Join a leading online furniture retailer as a Customer Service Executive, supporting customers through enquiries and complaints while maintaining positive brand reputation. The role requires strong communication skills, attention to detail, and a proactive attitude. Benefits include a salary range of SGD 2,300 to 2,800, additional incentives, and career development opportunities.

Benefits

Annual wage supplement (AWS)

Career development and training opportunities

Staff purchase discount on furniture

Company uniform provided

Long service awards

Qualifications

• Minimum GCE ‘O’ Level qualification required.
• Good spoken and written English, fluency in Mandarin is an advantage.
• Strong interpersonal and customer service skills essential.

Responsibilities

• Handle customer enquiries and online orders via various platforms.
• Respond to customer complaints and feedback professionally.
• Monitor and reply to customer reviews to maintain brand reputation.

Skills

Good spoken and written English

Fluency in Mandarin

Strong interpersonal skills

Customer service skills

Proficient in Microsoft Office

Education

Minimum GCE ‘O’ Level qualification

Job description

️ Join Loft Home and help us make homes beautiful across Singapore!

Work Location:

5 Gambas Crescent, Singapore 757036

Work Schedule:

5 days of work weekly

Job Responsibilities:

• Handle customer enquiries and online orders via phone, website, WhatsApp and email

• Respond to customer enquiries independently and professionally

• Manage complaints and feedback via calls or message

• Respond to customer queries on social media and assist with purchases

• Monitor and reply to customer reviews to maintain a positive brand reputation

• Perform ad-hoc duties assigned by the supervisor or manager

Requirements:

• Minimum GCE ‘O’ Level qualification

• Good spoken and written English

• Fluency in Mandarin is an advantage (to liaise with Mandarin-speaking customers)

• Strong interpersonal and customer service skills

• Proficient in Microsoft Office and general computer systems

• Meticulous, organised, and proactive

• Team player with a positive, can-do attitude

What We Offer:

• Basic salary: SGD 2,300 – 2,800 (commensurate with experience)

• Additional $100 monthly full attendance incentive

• Provide Annual wage supplement (AWS)

• Career development and training opportunities

• Staff purchase discount on furniture

• Long service awards

• Company uniform provided

About Loft Home:

Loft Home (www.lofthome.com) is a growing online furniture retailer with a showroom in 5 Gambas Crescent. We pride ourselves on offering stylish, affordable furniture with excellent service. We’re now looking for a reliable and enthusiastic Customer Service Executive to support our online customers.

Ready to be part of our team?

Apply now from here or send your resume to [e-mail]

Only shortlisted candidates will be contacted.