Customer Service Executive (Freight forwarding /Sea freight)

-; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency seeks a Customer Service Executive for the Freight Forwarding Industry. The successful candidate will be responsible for handling customer inquiries, arranging shipments, and liaising with departments for seamless operations. Candidates should possess at least 2 years of experience in sea freight forwarding, alongside GCE 'O' Level qualifications. Proficient MS Office skills are essential, and applicants should demonstrate independence and a team-oriented mindset.

Qualifications

• At least 2 years experience in freight forwarding (Sea freight).
• Independent and a team player.
• Willingness to learn and take on new responsibilities.

Responsibilities

• Attending to customer inquiries and booking of shipments.
• Arranging space bookings and monitoring.
• Liaising closely with Import/Export Department for smooth execution of jobs.

Skills

Diplomacy

Negotiation

Proficiency in MS Office

Education

GCE 'O' Level

Job description

• Position : Customer Service Executive (Freight forwarding /Sea freight)
• Location : Tampines Industrial Crescent
• Working hours : 5 working days, Monday-Friday 8:30- 5:30
• Salary (commensurate with experience) : Gross up $3500 + Performance Bonus
• Duration : Perm
• Industry : Freight Forwarding Industry

Main Responsibilities:

• Attending to Customer's enquiries and booking of shipments
• Arrange for space bookings and monitoring
• Liaise closely with Import/Export Department for smooth execution for all jobs
• Preparation of all pre-alerts to all respective stations prior to arrival and departure of shipping
• Checking of arriving and uplift details each morning and also keep all Customers informed of the acquired information
• To check and ensure customers special request/handling is duly complied
• Deal with the respective parties effectively & efficiently, using a diplomacy and negotiation skills
• Good fillings systems and proper housekeeping
• Build and improve good working relationships with the internal and external customers

Requirements:

• At least 2 year experience in freight forwarding (Sea freight)
• GCE'O' Level & above
• Independent as well as a term player with initiative, willingness to learn and take on new responsibilities
• Proficient in MS office applications
• Must be able to operate efficiently under pressure and able to multi

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Jane Chua

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EA Personnel: R2197224

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.