Customer Service Executive (Freight Forwarding)

LX Pantos Singapore Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics company in Singapore seeks a Customer Service Executive to manage client relationships and handle pricing inquiries within air and ocean freight services. The ideal candidate will have at least three years of experience in a similar role, strong communication skills, and familiarity with freight forwarding processes. This position requires effective problem-solving abilities and the capability to thrive in a fast-paced environment.

Qualifications

• 3 years of experience in a customer service or freight forwarding role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and critical-thinking abilities.

Responsibilities

• Serve as the point of contact for commercial and pricing inquiries.
• Coordinate with operations team for Tender/RFQ implementation.
• Act as the main point of contact for customer issues.

Skills

Strong communication skills

Problem-solving abilities

Interpersonal skills

Adaptability

Familiarity with freight forwarding processes

Job description

1. Quotations and Proposals

• Serve as the point of contact for existing customers’ commercial and pricing enquiry of Air and Ocean freight service

• Liaise with Air and Ocean Pricing, overseas networks to secure optimal pricing

• Prepare and submit on-time and accurate proposals and quotations based on the customers' requirements

• Follow up on quoted proposals and proactively seek for feedback and review to improve on hit rate with pricing team

• Coordinate with operations team in relation to the implementation of Tender/RFQ

2. Account Management

• Act as customer’s main point of contact to ensure the issue raised are dealt appropriately and be proactive for account management

• Maintain good relationship with customers and internal teams

• Update SOPs regularly and share best practices sharing with team members

3. Others

• Support project or assignment as assigned by Superior

What we're looking for

1. 3 years of experience in a customer service, freight forwarding role

2. Strong communication and interpersonal skills, with the ability to effectively interact with customers and internal stakeholders

3. Excellent problem-solving and critical-thinking abilities to handle customer inquiries and issues

4. Familiarity with freight forwarding processes, documentation, and industry regulations

5. Proficient in using relevant software and technology to support freight forwarding operations

6. Adaptability and the ability to thrive in a fast-paced, dynamic work environment