Customer Service Executive (Freight Forwarding)

RULEWAVE LOGISTICS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics company in Singapore is seeking a Customer Service Executive to coordinate shipments and manage client relationships. The role requires 2-3 years of experience in the freight forwarding sector and involves multitasking and effective communication. The salary package offers between $3,000 - $3,500 plus bonuses. Candidates must be self-motivated with experience in high-volume office work.

Qualifications

• 2-3 years of experience in inside sales specifically in Freight Forwarding or logistics.
• Experience in administration and high-volume office work.

Responsibilities

• Coordinate shipment schedules, bookings, and document preparation for international shipping.
• Ensure accurate and timely data entry for tracking shipments and processing orders.
• Monitor shipments and communicate any delays to clients.
• Develop and sustain relationships with clients to enhance their logistics experience.
• Resolve issues that arise during the shipping process effectively.

Skills

Excellent communication skills

Negotiation skills

Multitasking

Knowledge of Microsoft Office

Job description

Job Description

• Industry/ Organization Type: Freight Forwarding
• Position Title: Customer Service Executive (Freight Forwarding)
• Working Location: Jurong East
• Working Hours: 5 days (Monday to Friday 8.30 AM - 5.30 PM)
• Salary Package: Basic Salary up to $3,000 - $3,500 + AWS + Bonus
• Duration: Permanent

Key Responsibilities

• Coordinate shipment schedules, bookings, and document preparation required for international shipping (air, sea, and road transport).
• Ensure accurate and timely data entry for tracking shipments, processing orders, and providing quotes.
• Monitor shipments from the point of origin to the final destination, proactively communicating any delays and managing client expectations.
• Develop and sustain strong relationships with clients, understanding their needs and offering solutions to enhance their logistics experience.
• Resolve any issues that arise during the shipping process in a timely and effective manner.
• Prepare quotation on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Answering customer inquiries, scheduling meetings, and sales appointments.
• Any other ad-hoc duties as assigned.

Job Requirements

• 2-3 years of experience in inside sales, must be in Freight Forwarding, shipping and/or Logistics.
• Experience in administration and high-volume office work.
• Self-motivated with multitasking skills.
• Excellent communication and negotiation skills.
• Excellent knowledge of Microsoft office applications, especially excel.