Customer Service Executive (Freight Forwarding)

Private Advertiser; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A private logistics company is seeking an operations support role that involves processing customer orders and managing shipment operations. The candidate will ensure effective communication with clients, handle complaints, and support overall logistics operations. Proficiency in English and Chinese is required to cater to a diverse clientele.

Qualifications

• Minimum of one year of working experience required.
• Require proficiency in both written and spoken English and Chinese.

Responsibilities

• Process customer orders and manage communication regarding shipment status.
• Ensure smooth operations for airfreight and sea freight shipments.
• Liaise with internal stakeholders for operational efficiency.

Skills

Customer Relationship Management

Communication

Problem Solving

Logistics Coordination

Education

N/ 'O' Level, Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma in Logistics/Transportation

Job description

Responsibilities:

• Takes in all order from customers locally and overseas and process them before handling over the operations team

• Ensure customer are constantly updated on their shipment status or request

• Ensure smooth operation of airfreight and sea freight shipment. Import and export and crosstrade

• Maintaining a good relationship with overseas agent and new/existing customers to promote more sales for the company

• Handle customers complain and ensure that all issues are addressed

• Attend and resolve customers’ enquiries

• Liaise with internal stakeholders such as operations, sales team etc. for smooth operations

Requirements:

• Candidate must possess at least a N/ “O” Level, Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Logistics/Transportation or equivalent

• Require in both written and spoken English and Chinese to liaise with Chinese speaking clients

• Minimum one year of working experience required

• Interested candidate please send your resume to via APPLY NOW.