Customer Service Executive - Freight Forwarding

RELIABLE INTERNATIONAL FREIGHTS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics company is seeking a Shipping Coordinator to manage import/export shipments and documentation. The ideal candidate will have 1-2 years of experience in freight forwarding and possess strong communication and customer service skills. This role offers an opportunity to work in a dynamic environment with a focus on teamwork and organization.

Qualifications

• Minimum 1 to 2 years’ experience in shipping/freight forwarding.
• Proficient in PC applications (MS Word, Excel).
• Pleasant personality with a positive working attitude.

Responsibilities

• Provide support to import/export shipments processing and arrangement.
• Handle a full spectrum of import and export documentation.
• Daily monitoring of shipments (arrival date, depart date, etc.).

Skills

Communication

Customer Service

Organization

Education

GCE 'N' or 'O' level

Tools

MS Word

Excel

Job description

Job Responsibilities:

• Provide support to import/export shipments processing and arrangement

• Co-ordination with various parties (including customers, overseas agents,

carriers, NVOCC, co-loaders) on shipments clearance/delivery/collection

• Handle a full spectrum of import and export documentation.

• Create job information into the system

• Handle billing, costings and ensure prompt invoicing to customers.

• Prepare manifest.

• Liaise with carriers, feeder operators, vendors, overseas offices and customers.

• Checking of vessel berthing & schedules.

• Liaise with service providers and customers on shipments arrangement

• Daily monitoring shipments (arrival date, depart date, time, short landed, survey,

missing)

• Handling DG Declaration, Portnet and Tradenet usage – an advantage.

• Any other Adhoc duties assigned.

Job Requirements:

• Minimum GCE “N” or “O” level

• Minimum 1 to 2 years’ experience in shipping/freight forwarding

• Possess good communication and customer service skills; a detailed and

organized person who is a good team player

• Pleasant personality with positive working attitude

• Interested in customer service, data entry and doing documentation

• Proficient in PC application (MS Word, Excel)