Customer Service Executive (Freight)

AlwaysHired Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in Singapore is seeking a Customer Service Manager to lead their team. The role involves ensuring timely order fulfillment, monitoring shipments, and improving operational efficiency. Candidates should have strong leadership and communication skills, with a focus on fostering a positive work environment.

Benefits

AWS

Variable Bonus

Yearly Increment

Transport Provided

Qualifications

• Experience in customer service management.
• Ability to lead a team effectively.
• Strong organizational skills.

Responsibilities

• Lead and supervise the customer service team for order fulfillment.
• Monitor shipments and ensure timely delivery.
• Conduct regular stock audits and implement process improvements.

Skills

Leadership

Communication

Problem Solving

Time Management

Job description

Job Detail:

• Basic Salary Up to $3500

• Working Day: Mon-Fri 8.30am to 5pm & Alternate Sat 9amto12pm

• Location: Tuas (Transport Provided from Jurong East Bus Interchange)

• AWS + Variable Bonus + Yearly Increment

Responsibilities:

• Lead and supervise the customer service team to ensure timely order fulfillment and smooth communication with customers via email and phone.

• Monitor shipments, ensure timely delivery, process billing invoices, and maintain key performance indicators for all operations.

• Conduct regular stock audits, cycle counts, and implement process improvements to boost efficiency.

• Develop, enforce standard operating procedures (SOPs), promote workplace safety, and foster a positive work environment.

• Collaborate with other departments to ensure seamless operations, address quality issues promptly, and perform additional tasks as assigned.

Next Step:

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy.

Tan Theng Feng
Registration Number: R25127031
AlwaysHired Pte Ltd
EA Licence No: 24C2293