Customer Service Executive (Event Venue)

Nanyang Inc Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the events industry is seeking detail-oriented Venue & Events Staff to manage venue operations and client relations. This full-time contract role involves overseeing bookings, planning events, and ensuring excellent customer service. Ideal for candidates who are passionate about hospitality and eager to gain experience in a vibrant environment.

Benefits

Flexible schedule with some evenings and weekends

Overtime compensated with time off in lieu

Performance-based incentives available

Qualifications

• Preferred experience in customer service or client-facing roles.
• Passion for providing exceptional customer service.
• Ability to interact with customers from diverse backgrounds.

Responsibilities

• Oversee venue booking systems and conduct site tours for clients.
• Act as primary contact for venue inquiries and manage client bookings.
• Coordinate events and report venue conditions to ensure quality.

Skills

Customer Service

Communication

Interpersonal Skills

Job description

About the role

We are seeking a detail-oriented and customer-focused Venue & Events Staff to oversee all aspects of venue operations, event coordination, and client management. This full-time, contract position requires exceptional organizational skills, strong client relations abilities, and experience in venue management.

Primary Responsibilities

• Venue Management

  • Oversee comprehensive venue booking systems and calendar management

  • Implement and maintain detailed documentation procedures for all venue bookings

  • Conduct site tours and presentations for potential clients

  • Ensure venues are properly prepared, maintained, and restored between events

  • Provide on-site or near-site support during events to address immediate needs

• Client Relations

  • Serve as primary point of contact for venue inquiries and bookings

  • Build and maintain relationships with clients throughout the booking process

  • Respond promptly to all client requests, feedback, and concerns

  • Coordinate pre-event meetings and post-event evaluations

  • Follow up with prospective clients and schedule consultations

• Operational Management

  • Liaise with contractors for facilities maintenance, cleaning, landscaping, and other services

  • Coordinate and lead monthly management meetings with key stakeholders

  • Monitor venue conditions and report maintenance issues promptly

  • Prepare regular reports on venue usage, issues, and revenue performance

Secondary Responsibilities

• Develop and sell wedding planning services to clients

• Create and market event planning packages

• Generate additional revenue through value-added services

What we're looking for

• No experience is highly welcomed! Experience in a customer service or client-facing role, preferably in the events or hospitality industry is a bonus

• Excellent communication and interpersonal skills, with the ability to interact with customers from diverse backgrounds

• A passion for providing exceptional customer service and a commitment to exceeding customer expectations

Notes

• Flexible schedule required with some evenings and weekends

• Overtime will be compensated with time off in lieu

• Performance-based incentives available