Customer Service Executive – E-commerce

Borr Drilling; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Join a leading e-commerce company as a Customer Service Executive, where you will engage with customers to ensure a seamless shopping experience. You’ll be part of a friendly team culture and have opportunities to grow within the fast-paced environment. The role includes resolving customer enquiries, order tracking, and coordinating with logistics to improve service delivery.

Benefits

Friendly and supportive team culture

Opportunities for growth

Qualifications

• Entry-level candidates welcome; training provided.
• Strong communication and problem-solving skills required.
• Ability to multi-task in a fast-paced e-commerce environment.

Responsibilities

• Respond promptly to customer enquiries via chat, email, and phone.
• Assist customers with order tracking and aftersales support.
• Coordinate with logistics to resolve delivery issues.

Skills

Communication

Problem-solving

Customer-first mindset

Job description

Job Description

As a Customer Service Executive at JIJI PTE LTD, you will be the frontline of our e-commerce operations, supporting customers across multiple platforms. You'll handle enquiries, resolve issues, and ensure every customer enjoys a seamless shopping experience—from order to delivery .

Key Responsibilities

• Respond promptly to customer enquiries via chat, email, and phone
• Assist customers with order tracking, product enquiries, and aftersales support
• Coordinate with logistics and internal teams to resolve delivery or stock issues
• Handle return/exchange requests and follow up with customers professionally
• Update customers on order statuses and ensure timely resolution of issues
• Maintain service quality and support platform ratings (e.g. Shopee, Lazada, website)

Requirements

• Entry-level candidates are welcome; training provided
• Strong communication and problem-solving skills
• Customer-first mindset and a calm, professional attitude
• Able to multi-task in a fast-paced, e-commerce environment

Why Join Us?

Friendly and supportive team culture

Opportunities to grow within a fast-moving e-commerce company

Apply now and help us deliver better online shopping experiences at JIJI!