Customer Service Executive (DSC/ET)

ST Engineering e-Services Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Join a leading BPO provider in Singapore, where you will deliver exceptional customer service and support in processing medical reports. This role requires a detail-oriented, proactive individual with a diploma and excellent communication skills. Be part of a team that values diverse perspectives and make a meaningful impact in people's lives.

Benefits

Competitive remuneration

Comprehensive benefits

Collaborative workplace

Cutting-edge technologies

Safe and diverse environment

Qualifications

• Diploma holder with IT knowledge; excellent communication skills.
• Detail-oriented and proactive with strong customer service orientation.
• Analytical thinker with problem-solving abilities.

Responsibilities

• Provide customer service and manage queries effectively.
• Process medical reports and track submissions promptly.
• Follow up on cases that require further reviews and manage appointments.

Skills

Interpersonal skills

Communication

Customer service orientation

Problem solving

Analytical skills

Education

Diploma in any discipline

Tools

MS Office

Job description

About ST Engineering

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.

About our Line of Business – eServ

Join us at eServ, where reliability, excellence, and ethical business practices converge to redefine Business Process Outsourcing (BPO) services. As one of Singapore's premier home-grown BPO providers, we pride ourselves on our proven track record of financial strength, reliability, and ethical conduct. We don't just offer typical BPO solutions; we are your strategic partner, committed to delivering exceptional value and bridging the gaps that hinder business growth. Our wide range of services spans finance, payroll, HR, customer care, training and development, and advisory services, all designed to address the intricate challenges that businesses encounter in today's dynamic landscape. Partner with us and experience a seamless journey towards operational excellence and sustainable growth.

Together, We Can Make A Significant Impact

This candidate will need to deliver services as required and meeting Key Performance Indicators (KPIs). This will require a committed, resourceful self -driven individual who is highly customer orientated, write and speak well, result and process orientated, detailed and meticulous, anticipatory in identifying gaps and problem solving, own issues arising especially for the more complex cases and issues to achieve efficient, quality and timely delivery of the services.

Be Part of Our Success

• You will work as part of a team to provide customer service, to receive and manage the queries, requests and feedback
• Support and track submission of reports (including medical reports), update systems, identify cases of delays and to take timely follow up actions.
• Receive and accurately process medical reports and related documents, including scanning and updating records in a timely manner.
• Track and identify any delays and take appropriate follow up actions.
• Liaise with various internal and external parities for timely follow up.
• Identify cases that require further medical reviews and track the milestones, take appropriate actions to identify and expedite cases that have experienced delays or lapses and/or to prevent delays.
• Monitor cases for cessation and resumption of medical reviews and to manage the notifications.
• Receive and manage cases that require change of appointments with internal or external agencies
• Manage cases of requests and appeals, reviewing the background details, engaging the requestor and relevant agencies, prepare submission and make recommendation to the relevant authorities for approval and all necessary follow up till satisfactory closure.
• Provide customer service and respond appropriate to public queries.

Qualities We Value

• Diploma in any discipline
• IT savvy and good working knowledge of MS Office and other common software
• Excellent interpersonal and communication
• High customer service orientation
• Good command of English (written and spoken).
• Highly Disciplined, detailed and meticulous
• Initiative and proactive
• Analytical with good problem solving skills

Our Commitment That Goes Beyond the Norm

• An environment where you will be working on cutting-edge technologies and architectures.
• Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated.
• Meaningful work and projects that make a difference in people’s lives.
• A fun, passionate and collaborative workplace.
• Competitive remuneration and comprehensive benefits.