Customer Service Executive (CVT-2025-03-01)

Bok Seng Logistics Pte Ltd; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a detail-oriented Logistics Administrator to manage customer orders and transportation requests. This role involves utilizing a Transportation Management System (TMS) to ensure accurate processing and timely updates. The ideal candidate will be adept at communication and organization, capable of multitasking in a dynamic environment. You will work closely with internal teams and logistics partners, generating reports to monitor performance metrics. Join a forward-thinking company where your contributions will enhance operational efficiency and customer satisfaction in the logistics sector.

Qualifications

• 1 year administrative experience preferred in logistics industry.
• Good communication and organizational skills are essential.

Responsibilities

• Manage customer orders and transportation requests within the TMS.
• Coordinate with internal teams and logistics partners for deliveries.
• Generate reports to track key performance indicators.

Skills

Good communication skills

Organizational abilities

Familiar with PSA Portnet

Familiar with Jurong Port system

Microsoft Office skills

Attention to detail

Ability to multitask

Team player

Education

GCE ‘N’ or ‘O’ levels

Tools

TMS (Transportation Management System)

PSA Portnet

Jurong Port system

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Job description

Duties and Responsibilities

• Manage customer orders and transportation requests within the TMS, ensuring accurate input and timely processing. Manage and address customer queries that are routed by TMS systems.
• Retrieve and analyze data from TMS system and or other internal systems to address customer requests.
• Coordinate with internal teams, carriers, and logistics partners to schedule pickups, deliveries, and transit times in accordance with customer requirements via the TMS.
• Monitor delivery status and information in real-time, providing updates to customers and stakeholders as needed via the TMS.
• Generate and analyze reports from the TMS to track key performance indicators (KPIs), such as on-time delivery, customer volume metrics and customer satisfaction scores.
• Serve as the primary user and administrator of the TMS for managing customer orders and deliveries.
• Coordinate between warehouse, shipping agents, Customers and relevant port agents and stevedores.
• Monitor vessel schedule via PSA Portnet and Jurong port system.
• Prepare documentation for lifting operation perform in Port facilities.
• Prepare documentation for cargoes clearance from Keppel district park, Jurong port.
• Prepare and submit police escort application for Out of Gauge (OOG) Cargoes.
• Ensure all jobs completion and invoicing done on time.
• Ability to multitask and prioritize workload and adapt to continuously changing procedures and processes.

Qualification and Education Requirements:

• GCE ‘N’ or ‘O’ levels
• 1 year administrative experience. (Preferred in logistics industry)

Skills Competencies

• Good communication skills (both verbal and written) and excellent organizational abilities.
• Familiar with PSA Portnet, Jurong Port system and trade Web Live
• Meticulous and attentive to details and follow ups
• Capable to work independently and pressure
• A good team player who is self–motivated and independent with good attitude.
• Willing to take responsibility and accountability of their role.
• Capable of identifying and suggesting improvements
• Well-versed Microsoft Office skill: Power point Presentation, Excel & Word

Working Conditions

5.25 Working days per week