Customer Service Executive (Client Facing)

Perennial Sourcing Solutions; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Join a leading company as a Customer Service Executive, where you'll engage with customers across multiple channels and resolve their inquiries with a positive approach. This role offers competitive compensation, opportunities for professional growth, and a supportive work environment. Mandarin-speaking candidates will have an added advantage as you will assist Chinese-speaking clients.

Benefits

Positive Work Environment

Professional Growth opportunities

Performance-based incentives and benefits

Qualifications

• Min. Diploma (from Local Polytechnics) or Degree required.
• Mandarin-speaking is an advantage for dealing with clients.

Responsibilities

• Engage with customers through phone, email, and chat.
• Tackle challenges and resolve customer issues effectively.
• Provide expert knowledge on products and services.
• Suggest improvements to enhance customer service strategies.

Skills

Communication skills

Problem Solving

Customer Engagement

Education

Diploma from Local Polytechnics

Degree

Job description

Join our dynamic team as a Customer Service Executive!

Are you a people person with exceptional communication skills? Do you thrive in fast-paced environments and have a passion for delivering top-notch customer experiences? If so, we have the perfect opportunity for you!

As a Customer Service Executive, you will be the Ambassador of our company, ensuring that every customer interaction is a positive and memorable one.

Here's what your role will entail:

Customer Interaction: Engage with customers through various channels, including phone, email, and chat, to address inquiries, provide information, and resolve issues. Your friendly and empathetic approach will be crucial in building strong customer relationships.

Problem Solving: Be a problem-solving guru! Tackle challenges head-on, troubleshoot issues, and find creative solutions to exceed customer expectations. Your ability to think on your feet will set you apart.

Product Knowledge: Become an expert on our products and services. Your in-depth knowledge will empower you to educate customers, recommend solutions, and ensure they get the most out of their experience.

Continuous Improvement: Embrace a mindset of continuous improvement. Provide valuable feedback on processes, suggest enhancements, and contribute to the evolution of our customer service strategy.

What We Offer:

Positive Work Environment: Join a young, dynamic and supportive team that values feedback and open communication.

Professional Growth: Take advantage of opportunities for career advancement,skill development and 1-1 Mentorship. We invest in our team members' success.

Impactful Work: Be a key player in delivering outstanding customer experiences and shaping the reputation of our brand.

Competitive Compensation: Enjoy a competitive salary, along with performance-based incentives and benefits.

If you're ready to embark on a rewarding journey where your passion for customer service will shine, apply now and be a part of our customer-centric success story! Your next adventure awaits!

Job Description:

Remuneration: $3,500 to $4,500

Higher Remuneration will be offered to those with experience.

Mandarin-speaking will be an advantage as we will be dealing with chinese speaking clients.

Min. Diploma (from Local Polytechnics) or Degree

Company profile

We are from a family of companies owned by Singapore’s longest-established financial Institutions