Customer Service Executive (Call Centre)

CPG Facilities Management Pte Ltd; Singapore; On-site; SGD 24,000 - 30,000; Full time

Job summary

Une entreprise de gestion des installations à Singapour recherche un Exécutant du Service Client pour répondre aux besoins des clients. Vous serez responsable de la résolution des problèmes et fournirez un service de haute qualité aux appelants. Le rôle nécessite d'excellentes compétences en communication, et l'expérience en service clientèle est un atout. La formation sera fournie pour les candidats sans expérience préalable.

Qualifications

• Minimum 1 an d'expérience en service clientèle ou opérations de contact.
• Compétences en communication, service à la clientèle requises.
• Anglais courant, langue maternelle un avantage.

Responsibilities

• Répondre aux appels et formuler des solutions.
• Fournir un excellent service client.
• Travailler dans un environnement dynamique avec un volume élevé d'inquiries.

Skills

Communication

Interpersonal skills

Customer relations/service

Education

Post-secondary Certificate

Tools

Microsoft Office

Job description

Reporting to the Team Manager, the Customer Service Executive is responsible to formulate resolution and respond in a timely and accurate manner and providing excellent customer service to callers.

Job Requirements:

• Minimum Post-secondary Certificate with 1 years of experience in customer service or contact centre operations will be an advantage
• Good communication, telephone, interpersonal and customer relations/service skills.
• Proficient in written and conversational English. Mother Tongue will be advantageous to support non-English speaking callers.
• Must possess basic computer literacy and knowledge in Microsoft Office.
• Able to work in a fast-paced environment due to high volume of inquiries.
• Must be able to work 5 days'work week (including weekends & public holidays) on 3-rotating shift (shift allowance being provided accordingly)
• No working experience is welcome to apply as on-the-job training will be provided.