Customer Service Executive (Call Centre)

Reporting to the Team Manager, the Customer Service Executive is responsible for formulating resolutions and responding in a timely and accurate manner while providing excellent customer service to callers.

Job Requirements:

1. Minimum Post-secondary Certificate with 1 year of experience in customer service or contact centre operations will be an advantage.
2. Good communication, telephone, interpersonal, and customer relations/service skills.
3. Proficient in written and conversational English. Mother Tongue will be advantageous to support non-English speaking callers.
4. Must possess basic computer literacy and knowledge in Microsoft Office.
5. Able to work in a fast-paced environment due to a high volume of inquiries.
6. Must be able to work a 5-day work week (including weekends & public holidays) on a 3-rotating shift (shift allowance being provided accordingly).
7. No working experience is welcome to apply as on-the-job training will be provided.