Customer Service Executive | Basic Up to $3500 | 5.25 Days | Company Transport

MTC Consulting Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics company in Singapore is seeking a Customer Service Executive to supervise a team, liaise with clients, and ensure customer orders are fulfilled on time. The role offers a salary of up to $3,500 with a focus on meeting KPIs and promoting a safe workplace. Interested candidates should apply now.

Benefits

AWS

Variable Bonus

Annual Increment

Company transport pick-up at Jurong East MRT

Qualifications

• Strong communication skills for liaison with customers.
• Ability to lead and supervise a team effectively.
• Proficient in data analysis and reporting.

Responsibilities

• Supervise and lead a team of customer service staff.
• Liaise with customers for documentation and issue resolution.
• Monitor shipments and ensure timely deliveries.

Skills

Communication

Team Leadership

Problem Solving

Data Analysis

Tools

Microsoft Office Suite

Job description

Customer Service Executive

Summary:

• Salary: Up to $3,500.00, depends on experience.

• Alternate Saturday: 08:30 to 17:00 (Mon to Fri), 09:00 to 12:00 (Alternate Sat) (planning to change to 5-day work week, still pending confirmation)

• Location: Boon Lay

• Company transport pick-up at Jurong East MRT station.

• Benefits: AWS/VB/Annual Increment

Job Scope:

• Supervise and lead a team of customer service staff to fulfill customers’ orders.

• Liaise with customers via email and telephone for documentation, administration, and issue resolution.

• Monitor and ensure shipments are cleared and delivered as scheduled.

• Ensure Key Performance Indicators (KPIs) are met for all activities.

• Process billing invoices promptly.

• Extract and analyze data for reports using Microsoft Office Suite.

• Promote physical and mental well-being in the workplace.

• Ensure safety in the section and communicate safety information to the team.

• Conduct regular stock audits and cycle counts.

Interested candidates are invited to submit their CV by clicking “APPLY Now”.

Only shortlisted candidates will be notified.

EA Reg. No: R22105614 | Chua Pei Jie

EA Lic. No: 15C7752