Customer Service Executive ( backend support)

The Supreme HR Advisory Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in Singapore is looking for a Customer Service Executive to provide quality support and manage customer inquiries effectively. The role requires strong customer relationship management skills and proficiency in Excel. Responsibilities include order processing, problem-solving, and regular communication with clients to ensure satisfaction.

Qualifications

• At least 2-3 years of relevant experience in order processing and customer relationship management.
• Experience handling customer inquiries via email and phone.
• Familiar with Excel functions like V-lookup and Pivot tables.

Responsibilities

• Provide customer service support via email and phone.
• Perform sales order management and stock allocation.
• Collaborate with internal teams for issue resolution.

Skills

Customer relationship management

Problem solving

Communication

Excel

Education

Minimum Diploma in any field

Tools

SAP

Job description

Position: Customer Service Executive
Location: Tampines
Working Hours: 830am - 530pm ( Mon - Fri)
Salary : $2,800 to $3,200

RESPONSIBILITIES

• Provide quality customer service support to customers over e-mail and phone.

• Handle customer enquiries efficiently and escalate issues promptly when required.

• Perform sales order management for customers.

• Perform allocation of stocks and arrange delivery for customers’ orders.

• Conduct regular meetings with customers for close communication.

• Perform problem solving to value-added customers.

• Extract and tabulate data for monthly reporting.

• Collaborate with internal teams to ensure timely resolution of customer issues.

• Promote or recommend new products to existing customers.

• Any other ad hoc tasks and projects assigned.

REQUIREMENTS

• Minimum Diploma in any field.

• At least 2-3 years of relevant experiences on order processing and delivery arrangement, customer relationship management.

• Experience in handling customers’ inquiries and claims by emails and phone calls.

• Possess Excel skills and knowledge such as, V-lookup, Pivot tables, and simple formulae.

• Experience in SAP will have an added advantage.
  
  LIEW ONN KEE REG NO : R22108518

  THE SUPREME HR ADVISORY EA NO:14C7279

  #SCR-angel-liew