Customer Service Executive (B2B/ Orders Processing) PW 63

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Customer Service Executive responsible for managing customer inquiries and orders. The role demands excellent communication skills, problem-solving abilities, and a commitment to customer satisfaction. Candidates should have relevant experience and be adaptable to various scenarios in a busy environment.

Qualifications

• Minimum 3 years of related experience in customer service.
• Willingness to work a flexible schedule.
• Ability to manage customer complaints effectively.

Responsibilities

• Handle customers’ orders for piece parts and repair units.
• Manage Turn Around Time (TAT) for repair units.
• Act as the liaison for other departments on customer’s orders.

Skills

Good communication skills

Customer service

Education

GCE A level or Diploma in Business Administration

Tools

BaaN software

ERP

SAP

Job description

Highlights

• West, 2 ways transport from Clementi MRT.

• Basic + AWS + VB

• 5 days (Mon - Fri)

• Support B2B clients/ corporate clients

• Orders processing

The Customer Service Executive will ensure that customers’ inquiries and complaints are attended to promptly and that parts orders are processed and delivered promptly with proper procedures and supporting documents. As this is a front office role, they should also possess a strong focus in excellent customer service. The position holder should also have a strong flair in dealing and resolving customers’ issues promptly.

Responsibilities

• You’ll handle customers’ orders for piece parts and repair units.

• You’ll manage Turn Around Time (TAT) for repair units.

• You’ll monitor and follow-up sales & purchase order activities.

• You’ll handle customer complaints and provide necessary solutions to satisfy customer requirements.

• You’ll manage retrofit and warranty administration.

• You’ll generate reports and perform administrative duties.

• You’ll act as the liaison for other departments (Workshop, Logistics, QA) on customer’s orders.

• You’ll fulfill “On Call” Duty (i.e.: AOG) if volunteer to be on standby. (Rotation basis)

• You’ll reduce the aging of un-invoice activities.

• Any other tasks as assigned.

Requirement

• GCE A level or Diploma in Business Administration or similar discipline, with minimum 3 years of related experience in customer service

• Knowledge of BaaN software (or similar such as ERP, SAP)

• Good communication skills (oral and written) to interact with internal and external customers.

• Willingness to work a flexible schedule and may require working beyond the stipulated hours if situation dictates.

• Will be required to attend/support meetings, seminars, exhibitions, visit to customers and company functions.

HOW TO APPLY:

Interested applicants, please email to “[e-mail]”.

We regret only shortlisted candidates will be notified.

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