Customer Service Executive (Air Freight)

Crane Worldwide Logistics (S) Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A logistics company in Singapore is seeking a Customer Service Executive for the Air Freight department. The role involves providing proactive service, managing bookings, and maintaining relationships with customers and carriers. Ideal candidates should have 3-5 years of experience in the forwarding or airline industry, proficiency in Microsoft Office, and strong communication skills. This role requires working efficiently in a fast-paced environment and ensuring customer satisfaction.

Qualifications

• Minimum 3-5 years of working experience in a similar capacity.
• Proficient in Microsoft Office.
• DG certificate is highly preferred.

Responsibilities

• Obtain pricing from carriers and co-loaders to provide solutions.
• Monitor shipments status and update customers timely.
• Coordinate with customers and overseas agents.

Skills

Excellent communication skills

Analytical skills

Problem-solving mentality

Attention to detail

Ability to work under pressure

Education

NITEC / Diploma in any relevant discipline

Tools

Microsoft Office (Excel, PowerPoint)

Job description

As a Customer Service Executive with the Air Freight department, the incumbent will provide proactive and comprehensive services to both Internal and External customers ensuring their requirements are fulfilled. The role is instrumental in the company's objective of service excellence.

Responsibilities:

• Obtain pricing from carriers, co-loaders, and internal network (product teams, overseas stations) to provide a solution and pricing to clients as per request
• Bookings of cargo with airlines
• Monitor shipments status and update customers timely and effectively
• Maintain good relationships with both customers and handle customers' enquiries on a timely basis
• Coordinate with customers and overseas agent regarding shipping activities
• Maintain strong relationships with carriers and co-loaders
• Act as a resource for all Air- freight inquiries for Crane SG
• Responsible for coordinating with internal and external customers to arrange collection.
• Plan with the vendor to arrange collection
• Provide instructions to the Air Export operation team with complete information for execution as well as cost information
• To verify vendor invoices for shipments arranged.
• Provide weekly and monthly reports to customers and account managers, when required
• Support the team to ensure fast and accurate responses for pricing/quotations for both internal departments and overseas stations as well as clients.
• Other duties as assigned

Requirements:

• Minimum NITEC / Diploma in any relevant discipline
• Minimum 3-5 years of working experience in a similar capacity within the forwarding or airline industry.
• The incumbent will represent Crane with professionalism and integrity in line with our company code of conduct and compliance policies
• Proficient in Microsoft Office (Excel, PowerPoint)
• Excellent communication and analytical skills
• Able to work under pressure, in a fast-paced environment.
• Ability to engage with various internal and external stakeholders
• Willingness to learn, quick learner, and accountability
• Ability in data analysis, careful calculation, and attention to detail.
• Strong problem-solving mentality
• DG certificate is highly preferred but not necessary