Customer Service Executive ( Admin | Client servcing )

The Supreme HR Advisory Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Customer Service Executive to join their dynamic team. In this role, you will provide exceptional customer support through various channels, ensuring customer inquiries are handled efficiently and effectively. You will manage sales orders, coordinate deliveries, and maintain strong communication with clients to foster relationships. The ideal candidate will have a diploma and relevant experience in customer service, with strong Excel skills and a knack for problem-solving. This is a fantastic opportunity to contribute to a forward-thinking company that values customer satisfaction and teamwork.

Qualifications

• Minimum 2-3 years experience in customer service and order management.
• Proficient in Excel with skills in V-lookup and Pivot tables.

Responsibilities

• Provide quality customer service support via email and phone.
• Manage sales orders and arrange delivery for customer orders.
• Collaborate with teams to resolve customer issues promptly.

Skills

Customer Relationship Management

Problem Solving

Communication Skills

Excel Skills

Education

Diploma in any field

Tools

SAP

Microsoft Excel

Job description

Position: Customer Service Executive
Location: Tampines
Working Hours: 830am - 530pm ( Mon - Fri)
Salary: $2,800 to $3,200

RESPONSIBILITIES

• Provide quality customer service support to customers over e-mail and phone.
• Handle customer enquiries efficiently and escalate issues promptly when required.
• Perform sales order management for customers.
• Perform allocation of stocks and arrange delivery for customers’ orders.
• Conduct regular meetings with customers for close communication.
• Perform problem solving to value-added customers.
• Extract and tabulate data for monthly reporting.
• Collaborate with internal teams to ensure timely resolution of customer issues.
• Promote or recommend new products to existing customers.
• Any other ad hoc tasks and projects assigned.

REQUIREMENTS

• Minimum Diploma in any field.
• At least 2-3 years of relevant experience in order processing and delivery arrangement, customer relationship management.
• Experience in handling customers’ inquiries and claims by emails and phone calls.
• Possess Excel skills and knowledge such as V-lookup, Pivot tables, and simple formulae.
• Experience in SAP will be an added advantage.