Customer Service Executive (6 months maternity cover)

American President Lines; Singapore; On-site; SGD 33,000 - 58,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Job summary

CMA CGM Group is hiring a Customer Service Executive in Singapore for a 6-month maternity cover. The role combines customer service and operations to ensure timely, accurate handling of inquiries and cargo movements within a global logistics network.

Diploma or degree in shipping is preferred, with 2–4 years in freight forwarding or related operations. Strong MS Office and customer-facing skills are essential to deliver exceptional service and build lasting relationships.

Qualifications

• Diploma/Degree holders in shipping or related field.
• Strong knowledge of the shipping industry and freight forwarding operations.
• Excellent MS Office skills with solid analytic/reporting capability.
• Proven ability to engage customers professionally and build relationships.

Responsibilities

• Customer Service (70%): handle inquiries, resolve issues promptly, meet call & email targets, collaborate with shared services to satisfy customers, support KAM accounts, collect CSAT feedback.
• Operations (30%): manage special cargo requests, re-exports, documentation, container bookings, cargo claims, and DG/OOG handling, coordinate with involved teams.

Skills

Shipping industry knowledge

MS Office proficiency

Customer-facing skills

Analytical & reporting

Education

Diploma/Degree holders in shipping or related field

Job description

Customer Service Executive (6 months maternity cover)

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ID: 590185

Location: Singapore, SG

Role Overview:

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions. Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050. Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world. Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Key Responsibilities:

Customer Service (70%)

• Exception handling, problem resolution and continuous improvement.
• Meet all call and email turnaround times as required to ensure high customer satisfaction level.
• Expediently handles all customer interactions.
• Work with various departments, including shared services centres to promptly resolve customer needs and issues to meet/exceed service deliveries.
• Manage accounts based on customer facing activities, working closely with the ARO Key Account team
• Promote Csat – Surveys and feedbacks

Operations (30%)

• Manage operational requests (re-export, return cargo, DIT, Diversion, Service recoveries, transhipment declaration, change of Operator code and Inter gateway, Portnet releases)
• Attend to customer’s requests for container re-use, cargo claims, cross-bookings, container detention, damage container handling and depot cleaning/washing issues.
• Coordinate operational transaction / stowage requirements (DG, OOG etc)
• Managing special cargo (OOG, Breakbulk, DG, Reefer, Military and Commercial Cargo) process from booking to loading

What We’re Looking For:

• Diploma/Degree Holders with strong knowledge in shipping Industry and with minimum
• 2–4 years of experience within freight forwarding, carrier customer service, or ground handling operations.
• Commitment in delivering the best Customer Experience
• Knowledge in DG/ OOG special cargo handling
• Great customer-facing skills with ability to build and nurture relationships
• Basic proficiency in MS Office with strong analytical & Reporting aptitude
• Effective communication, interactive skills and good presentation skills (Ability to articulate various business scenarios with customers, senior business leaders & middle management)

Why Join CMA CGM?

Be part of a global leader in shipping and logistics with ambitious growth plans.
Work in a collaborative, inclusive, and supportive environment.
Competitive salary and comprehensive benefits package.
Opportunities for professional growth and regional exposure.

**This role is opened for local employment only.

**Salary package (local) & job title shall commensurate with experience.