Customer Service Executive (6 Months Contract, SAP, East area, 5 Days/Week)

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment firm is seeking a detail-oriented individual for a role in sales operations, focusing on order processing and logistics coordination. The prospective candidate will be responsible for preparing sales quotations, managing orders, and ensuring timely delivery of customer orders. Candidates should possess strong customer service skills and prior SAP experience is essential. This role offers the opportunity to work in a dynamic environment that values proactive problem-solving and teamwork.

Qualifications

• Prior experience in SAP is essential.
• Possess customer service skills and a positive problem-solving attitude.
• Mature and able to work independently and under pressure.

Responsibilities

• Prepare sales quotations and manage order entry.
• Coordinate shipment releases with freight forwarders.
• Support Field Service team with service orders and billing.

Skills

SAP experience

Good customer service skills

Understanding of international payment terms

Problem-solving mindset

Team player

Ability to work under pressure

Self-motivated

Job description

We are seeking a proactive and detail-oriented individual to support sales operations, order processing, logistics coordination, and service billing. Candidates must have prior SAP experience.

Key Responsibilities:

• Prepare sales quotations based on customer or sales team requests.

• Manage order entry and follow up with customers on delivery schedules, including system project orders and PO placement with suppliers.

• Coordinate shipment releases and liaise with freight forwarders for timely pickups.

• Support the Field Service team with service orders and billing processes.

• Update and monitor equipment parts lead times and incoming shipments, including for system projects.

• Ensure on-time delivery of customer orders, aligning with requested or scheduled delivery dates (DTP).

• Maintain high accuracy in order creation, ensuring correct incoterms, payment terms, and MTS/MTO classification.

• Perform material part number extensions accurately.

• Generate and send invoices to customers within 2 days of delivery, considering incoterm requirements (e.g., DAP).

• Act as liaison between customers and the quality team for any quality-related issues, ensuring prompt and effective resolution.

Job Requirement:

• Good customer service skills

• Understanding of international payment terms and incoterms

• A positive mindset to solve customers' problems

• Pleasant personality and a team player

• Matured and ability to work under pressure

• Independent and self motivated

HOW TO APPLY:

Interested applicants, please click on “Apply Now”. We regret only shortlisted candidates will be notified.

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Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: CHEN PEI-YI

EA Personnel Reg No: R25128443